Mistakenly did the ETF Reimbursement thing
I became a T mobile customer on January 10th 2014 through the advertisement of the ETF reimbursement program. On February 18th, I submitted my final Verizon Bill ( oh how I MISS Verizon!) and thought...
View ArticleThis is frustrating paying off EIP.
I am trying to pay off my EIP on three lines. One went through successfuly but the the other two will not. I am using the T Mobile Value card to make the payments. It says "We're sorry, your payment...
View ArticleAdditional Line: New Corporate Discount (advantage program) policy?
I'm a recent convert to T-mobile, from about 2 months ago. I had a rocky start with T-mobile but my problem with the ETF reimbursement was resolved and now I'm enjoying the good service where I live. I...
View ArticleHow do I get RMA numbers for the ETF tradein program?
Hello, I signed up with T-Mobile and purchased my phones from the wireless kiosk at Costco. The kiosk is run by a company called Wireless Advocates. At the time I started service, I did not have my old...
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Not able to change plan :-(
I need to change plan to the pay as you go from the monthly plan because I will be traveling for some time outside the US. It was suggested to me to change to the play as you go with 100$ so I can...
View ArticleCan't download usage data for prior months
An attempt to download prior month's usage results in the following message: Page ErrorSorry, there was an error in processing your request.Please refresh the page to retry your request or try again...
View ArticleShould I stay with T-mobile?
Hi, so I’ve been a T-mobile customer since 2005. Recently, I’ve encountered an issue where I can no longer endure the nonexistent spotty coverage in my house. To cut my incredibly boring life story...
View ArticlePossible to Still Buy Phones on Contract?
I am currently still on contract and want to buy the HTC One M8 when it comes out on T-Mobile, but want to stay on contract so I don't have to pay the full price. Is there any way I can do this? Also I...
View ArticleETF Reimbursement Denied 2
Updating my situation after speaking with a representative on the phone. I was told I can't trade in a phone after an order is processed. This conflicts with what I was told when I originally spoke...
View ArticleETF Reimbursement Denied Twice
I have made an ETF reimbursement submission twice. The second time I went to the T-Mobile store in Loehmann's Plaza (the strip mall adjacent to T-Mobile headquarters), where one of the employees...
View ArticleHow to check billing usage of my pay-as-you-go plan
Hi, I have a t-mobil pay-as-you-go account. I can log in to my t-mobil account to add fund. However, I can't find anywhere to get my billing usage in my account. There is no any link to show the...
View ArticleWhy doesn't T-Mobile recognise my number anymore?
Hi, I haven't used my account in 12 months, and tried to top up and the site is telling me that it doesn't recognise the phone number. Does this mean my account has been cancelled and I will need to...
View ArticleWhy isn't EIP online payment working?
For the past few days, I've been attempting to pay my EIP bill online as I've done perfectly for the past two months. However, after I put in the payment amount/payment method and click "next", the...
View ArticleCan I get cash at an ATM with my reimbursement debit card?
It says that it's a debit card, so I should be able to get cash from an atm, but that's not working. What if i buy an item and return it at the same store, will they recognize the card as debit and...
View ArticleBilling
I just paid $660 from my last bill, why is my next bill $368 when I have a $70 plan?
View ArticleRefund for HotSpot mobile
I returned a Hotspot Mobile device within the appropriate "Buyer's Remorse" time. A Customer Rep informed me that T-Mobile noted return into their system on March 20, 2014 and it was approved for...
View ArticleJump not good for everyone
A few years ago when I upgraded my phone while deciding to do the EIP which was way before they started doing away with contracts as TMo has been advertising the last year or so, I only had to put down...
View ArticleETF refund denied 4 times......
I summited 4 times already. I received only one etf but have 2 other lines from verizon that keep getting denied. I have summited all info needed as well as traded in my phones. The etf is clearly on...
View ArticleWhy can't I access/edit my AutoPay information?
I registered for AutoPay in February, 2014 and was notified that the payment was returned last week and that there was a $25 charge for the returned payment. There was more than enough money in my...
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