ETFdenied
We switched over three lines from Verizon and only had one that had a ETF. I submitted my request along with all required billing information that showed the termination fee. We traded in an IPhone 4S...
View ArticleThis is frustrating paying off EIP.
I am trying to pay off my EIP on three lines. One went through successfuly but the the other two will not. I am using the T Mobile Value card to make the payments. It says "We're sorry, your payment...
View ArticleT-mobile offers are real or illusion?
When I got the email after placing the new order with t mobile yesterday, it says standard shipping. I was promised with free overnight shipping though. a) no google nexus deal of $24 less with promo...
View Articlewhy does it say i need to add funds
I just started with T mobile on march 24 2014 I singed up for the $70 unlimited plane I got started with my T mobile and looked at my account information and it says that funds are low and I need to...
View Articletrying to print out return shipping label for tradein switch2tmobile program.
Hi, I'm trying to print out the return shipping label to mail in my old devices to qualify for the we pay your etf program (switch2tmobile). However I'm getting a : "We're sorry. You've reached the...
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Late Bill
My bill is due tomorrow the 1st but I won't have the funds to pay the rest until Friday April 4th. Will there be a late fee and how long before my service is interrupted?
View ArticleBilling enquiry
Hi, During last week of Feb, I got a new t-mobile individual connection for 972-878-4369. I paid $50 as a advance for the line in my first bill for the period (3/1-3/28). On 3/1 after few days I have...
View ArticleT-Mobile Advantage Program - **VERY** Upset
Last month I joined T-Mobile as a customer, switching from a competitor. I did so after researching my upfront costs vs. the savings I would have on the program. All of this was done assuming both...
View ArticleETF Reimbursement Denied 2
Updating my situation after speaking with a representative on the phone. I was told I can't trade in a phone after an order is processed. This conflicts with what I was told when I originally spoke...
View ArticleETF Status: denied...few days later it said it was mailed
Has anyone had this happen to them? Did you get your debit card?
View ArticleETF reimbursement trouble? We can help!
The response to T-Mobile's ETF reimbursement has been amazing! We've heard from some of you that you've hit some obstacles in processing your reimbursement. We're here to help. We want to address some...
View Articlebilling question
Hey there, I opened my account with you guys on February 18th, and then got a notice that my bill due date was changed and that it would be around the 25th now. However its saying my bill is due on the...
View ArticleConfused about "no contract" but "no bonus"
I have been a loyal T-Mobile customer for more than 10 years. I have never complained or been unhappy with my need to get a 2 year contract to get a large discount on purchasing a new handset since I...
View ArticleCorp Discount
I have a corp discount on my account and have for about a year. I've read where T-Mo will now let those who had the discount keep it. My question though is about my plan. I am on a simple choice plan...
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Excessive Roaming Charges
I travelled out of the States to the UK and Nigeria on 26 January. I did not subscribe for roaming and did not use my line to make any calls but continued to receive occasional US calls from my wife...
View ArticleEIP Plan wasn't credited correctly, now my monthly bill is huge!
Twice now this has happened to me. I went online to make a payment towards my EIP. No problem, everything looks good. Then get my monthly bill. It's only for about $8! Well that's strange so I log into...
View ArticleETFdenied
We switched over three lines from Verizon and only had one that had a ETF. I submitted my request along with all required billing information that showed the termination fee. We traded in an IPhone 4S...
View Articleunknown charges to my phone bill?
My phone bill due in april was supposed to be $140. Recently i checked it and it said it would be $173. I checked my tmobile and i cant find what they are charging me for anywhere. Is there anyway my...
View ArticleBilling
I just paid $660 from my last bill, why is my next bill $368 when I have a $70 plan?
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