Change your bill due date
Learn how to change your bill date. Your bill due date is based on the date you open your account. If you need some flexibility, we might be able to help. You'll need to meet the following...
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ETF reimbursement
I submitted my claim along with the final AT&T bill on 1/31/13. I'm coming up on the 8 week mark and the status is still listed as "Received". Any attempt to find out what's going on with my...
View ArticleIs anyone else getting stepped on by tmobile? (lingering 2 year contract,...
Tmobile has had a lot of good changes and promotions recently, but I feel like I've been locked out of most of them. I resigned the value plan to a two year contract right before they got rid of...
View ArticleLate Bill out of the blue.
Ok, so recently I received a bill. Quite an extortionate bill seeing as my normal price plan is £13 a month and yet the bill was £87, obviously not being aware of the bill It meant it rolled over. I...
View ArticleEquipment Installment Plan mismacth numbers
my Equipment Installment Plan has a different phone number listed. then then the one i own aslo the whole device is wrong. from the one on my accout. how to i fix this so thät they mach each other
View Articletrying to print out return shipping label for tradein switch2tmobile program.
Hi, I'm trying to print out the return shipping label to mail in my old devices to qualify for the we pay your etf program (switch2tmobile). However I'm getting a : "We're sorry. You've reached the...
View ArticleNo contract is a lie
I upgraded my phone about a year ago to their EIP plan and bought a smartphone that the in store representative told me would get me their no contract offer. I obviously signed up and have been paying...
View ArticleiPad data plan not activated - already charged and no data
Hello, I bought my iPad mini Retina with T-mobile cellular option, and had the 200MB free starter plan initially. Last month, I have signed up for 2GB data plan ($30) with auto-renew on. This month,...
View ArticleCan't download usage data for prior months
An attempt to download prior month's usage results in the following message: Page ErrorSorry, there was an error in processing your request.Please refresh the page to retry your request or try again...
View ArticleStill can't download usage data for prior months
With the switchover to the new website, for a while I couldn't even view usage data prior to the current billing cycle. That was fixed recently, but the link to download usage data still doesn't work,...
View ArticleBilling enquiry
Hi, During last week of Feb, I got a new t-mobile individual connection for 972-878-4369. I paid $50 as a advance for the line in my first bill for the period (3/1-3/28). On 3/1 after few days I have...
View ArticleETF Status: denied...few days later it said it was mailed
Has anyone had this happen to them? Did you get your debit card?
View Articlehi, i have a question about my usage charges
I have a charge for $2.69 for one minute long distance call, I thought it was supposed to be $.20 a minute. any help would be great Thanks
View ArticleTmobile Complete Scam
So I signed up for Tmobile about 14 months ago (before their uncarrier plan). When that plan came out I asked them if I paid the $1,000 could I cancel all 5 lines and have them create a new account...
View Articlelate fee
I have been a t mobile customer for 10 years, I have 2 lines on my account and a plan that is supposed to be $100/mo My most recent bill was $180, I went in to the store to ask someone about it and the...
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Corp Discount
I have a corp discount on my account and have for about a year. I've read where T-Mo will now let those who had the discount keep it. My question though is about my plan. I am on a simple choice plan...
View ArticlePaid and closed account of 4 years placed in collection without notice
my account was filled for collection on 2/2014 and my account was paid and closed 4 years ago and i transferred my number to AT&T due to service issues with T-mobile in my area. i contacted...
View ArticleT-Mobile ETF Refund Not Properly Processed
Hello, I swtiched to T-Mobile from Verizon in early February and submitted my bill for an ETF Reimbursement on 2/24. I moved three lines over from Verizon. The ETFs associated with those 3 lines were:...
View ArticleETF reimbursement help please.
I see the Tmo folks are helping others by providing a way to email directly for support. I would like to get this contact information as well... I am really trying to get this issue resolved, but my...
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