Gold member 15% bonus not applied?
When I first set up my pre-paid account in July of 2013, I bought a $100 card, qualifying me for gold member status. When I recently added a $10 card I received as a gift, I did not see any bonus...
View ArticleAccount status: refill required
My account status says refill required, although I just bought the SIM card 10 days ago, and my balance is $20. Why would that be?Thanks,A.F.
View Articletmobile usage details prior to a year
How can I access usage details prior to 12 months ? Thanks
View ArticleStill cannot make EIP payment via online
Comon TMO sort out your My T Mobile dot com website please. The webiste is really poor and needs to be addressed with its functionality. I still cannot pay my EIP via online. This is just one issue,...
View ArticleLink to File Complaint thread broken
I need to file a formal complaint, and when I found the actual thread, the link took me to an unauthorized error. I have been dealing with the overseas theft of everything I own (including my brand new...
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Online Refill Not Working
This is the 2nd month in a row online refill is not working. Last month I had to pay by phone, and I figured it would be fixed by now. System ErrorThe T-Mobile refill system is currently...
View ArticleT-mobile stealing my money (after extremely bad service)
First of all, some background - I've been a loyal T-Mobile customer for almost 4 years now, all this time running the same Flexpay family plan with unlimited data plan. My billing cycle start day was...
View ArticleHow do I find past bill statements?
I need past bill statements from 2012 for tax purposes. Does anyone know how I can find them on the site?
View ArticleT-Mobile charged me early termination fees on a no contract plan
On February 26, 2014 I signed up for the T-Mobile Simple Choice Family Plan. This plan: At T-Mobile, simple means one plan. No matter if you get 2 lines or 5, on our Simple Choice Plan, every line...
View ArticleEarly Termination Refund Link
Where do I go to submit the request for refund for my early termination of my other phone line service?
View ArticleETF Denial Letter Received...Mailed out for 2nd submission
Hello, I received a denial letter in the mail from T-Mobile for my ETF reimbursement. I mailed all info back on Monday April 7. I was wondering if someone could see if this had been received yet and...
View Articlewhy does it say i need to add funds
I just started with T mobile on march 24 2014 I singed up for the $70 unlimited plane I got started with my T mobile and looked at my account information and it says that funds are low and I need to...
View ArticleiPad Billing Issues
I want to first start with I am very impressed with the coverage and like the 200MB free. I do have a concern with an issue which I cannot get resolved. On February 19, 2014, I exhausted my 200 MB...
View ArticleQuestion about $50 deposit, leaving then wanting to come back
I had been on t-mobile prepaid back in the summertime. I went to t-mobile post paid some time around sep-oct. Due to my credit, I had to pay a $50 deposit for my account, which I did. I know I would...
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New customer and already regretting switching after 8 days....
So many promises to get me on board and then they turn their back on me.I called in at the end of March (28th) to verify a few things in regards to switching over from Sprint. I told the representative...
View ArticleGold member 15% bonus not applied?
When I first set up my pre-paid account in July of 2013, I bought a $100 card, qualifying me for gold member status. When I recently added a $10 card I received as a gift, I did not see any bonus...
View ArticleAccount status: refill required
My account status says refill required, although I just bought the SIM card 10 days ago, and my balance is $20. Why would that be?Thanks,A.F.
View ArticleEIP 'Make a payment' link not working
For the past month, I've been trying to make EIP payments, but the make a payment link doesn't respond. I've tried Chrome, IE and FireFox as well as on my tablet. My popup blocker is off on all them...
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