tmobile usage details prior to a year
How can I access usage details prior to 12 months ? Thanks
View ArticleNeed RMA for trade-in and ETF Reimbursement
I am having difficulty obtaining an RMA to submit for trade-in. We switched our 4 lines from Verizon with the intention of purchasing 2 new phones (trading in our old ones for ETF credit), and...
View ArticleETF / Device Trade in Question
Good Morning Guys, I placed my order on April 4, 2014 for 5 Lines of service. I ported in 4 lines on April 11, 2014. I also did the device trade in online after the service was active. At the end of...
View ArticleETF Denied - why??
Just checked the status of my ETF reimbursement, and one line of the four I transferred was denied. How can this be, when I traded in all 4 devices, ported all 4 numbers (and haven't changed any of...
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I have just paid $60 online via credit card to top up my prepaid mobile, and...
I have just paid $60 online via credit card to top up my prepaid mobile, and it appeared to have been confirmed but the balance is still Zero on the account online. Can you please help?
View ArticleQuestion on Billing, something weird happened..
I have a 40$ Plan but last month they ask me to pay 55$ for my plan. i was confuse so i try to check the plan section and there are no choices but, the page only says that "you are on our best plan"....
View ArticleOnline store won't accept my credit card? I can use it everywhere else...
After finally working out all the problems (thus far) with the TMobile account I opened last Tuesday. (They made typos on my address, phone number and discrepancies in billing.) I tried to order phone...
View ArticleHow do I find past bill statements?
I need past bill statements from 2012 for tax purposes. Does anyone know how I can find them on the site?
View ArticleInternational to International call
I have a question about international billing while I'm overseas, specifically Greece (going there on vacation soon) If I'm at home in the US the rates to Greece without any plan (from Calling Abroad |...
View ArticleOvercharged and deceived by sales for ipad promo
I purchased an ipad air 128gb space grey on 4/14 over the phone for next day delivery. Why Tmobile doesn't stock these in-store is a mystery to me but that's another story. After receiving the wrong...
View Article"Check my usage" link online restricted?
Every time I try to check my usage online, the "check my usage" link brings me to a page that says:UNAUTHORIZED access to this place or content is restricted. If you think this is a mistake, please...
View ArticleMarriage & Caller ID questions
Hi,How do I change the name on my account to reflect my new married name. Also I changed my sim card a few weeks ago now my caller ID is not working when making outgoing calls, how can I fix this?
View ArticleNo data
I'm trying to see when my payment is due so I can stay in good standing but it says that there is no data available
View ArticleFamily Plan Bill
Why am I paying taxes five times in the same bill?My plan is 100$ a months for unlimited talk and text, plus pay 20 $ each for added lines ( four all together), My monthly bill is 0ver 170$, recently...
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ETF reimbursement
I submitted my claim along with the final AT&T bill on 1/31/13. I'm coming up on the 8 week mark and the status is still listed as "Received". Any attempt to find out what's going on with my...
View ArticleETF help
Day 1 with t mobile has been awful, they couldn't port my numbers from AT&T and now I don't know if I am eligible for the ETF promotion. On top of this I have been lied to by online support...
View ArticleIs International Texting Included in Simple Choice Plan NOW?
I am a current T-Mobile customer on a Simple Choice postpaid plan with 5 lines.About a month ago, T-Mobile announced that unlimited international texting (US to other countries) would be included to...
View ArticleAbout the Equipment Installment Plan (EIP)
The Equipment Installment Plan (EIP) is a payment option available for qualified new and existing customers on selected rate plans. To find out if you're eligible for EIP, and what your down payment...
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