corporate discount
I submitted my corporate discount today but now I'm reading it was discontinued? If this is the case I can't believe the sales person in the store didn't know nor the representatives I spoke to today...
View ArticleWho can see billing details online?
I am a recent convert to T-Mobile and brought with me four other lines for my kids. When viewing the billing online I can see every number my kids text and call, which is great, but I do not want them...
View ArticleWhy is my account charge so high?
I am wondering why my account charge is so high. Can you tell me what contents are in it?
View ArticlePrepaid online refills pending?
I use the T-Mobile $30 1500 Talk Text, 30MB data plan and refill online each month using my debit card. The new month started today, so last night before bed, I went online and paid. I was using a new...
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Access old account for pictures
My account hasn't been closed that long, maybe half a year, and I was trying to access the old account I had with T mobile but since I no longer have the number I used to have the website won't let me...
View ArticleI haven't been able to view my T-Mobile bill online for two months
The subject line says it all. I reported this issue last month and was fobbed off by the call centre operator who asked me to "try again in a few days" because you were in the process of "updating the...
View ArticleOvercharged and deceived by sales for ipad promo
I purchased an ipad air 128gb space grey on 4/14 over the phone for next day delivery. Why Tmobile doesn't stock these in-store is a mystery to me but that's another story. After receiving the wrong...
View ArticleOnline Refill is still not working
I'm getting the following error message when trying to refill my prepaid card. I tried it with Firefox and Chrome with the latest versions.When will this be fixed? I have no access to the Internet with...
View ArticleHelp!
What are "account charges" and why is my plan being charged 392 dollars? 110 dollars in account charges?? I'm pretty lost.
View ArticleDisappointed About My New Account
I am new user of T-mobile and I just switched from AT&T, since I heard T-mobile can provide good service with lower cost. And, I opened my account on 2nd April. However, I am not told that I can...
View ArticleETF Reimbursement Status
I checked the status of my ETF Reimbursement request and it says it was approved, but I never received an e-mail about it, so I just wanted to know if this is normal. I was also wondering if anyone...
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Online Refill Not Working
This is the 2nd month in a row online refill is not working. Last month I had to pay by phone, and I figured it would be fixed by now. System ErrorThe T-Mobile refill system is currently...
View ArticleWhat happens if I cancel T-Mobile after receiving my ETF reimbursment?
I understand I will owe the full price of the phone(s), but if T-mobile reimbursed me $700 in ETF fees, does that matter?
View ArticleMy deposit spiked from 100$ to 400$ due to repeated checks. How do i fix this.
So the difference for me in shopping in a retail store and online is i save 100$ online because of the deal/tax etc.However, when i went to make the purchase last week my deposit spiked up to 400$ only...
View ArticleETF reimbursement denied!!!??!
Okay I am more then a little upset, and I feel completely led on by this process. I switched over 4 of my 6 lines from Verizon to t-mobile a few months back. The employee at the store made it seem...
View Articleadded minutes but they didnt add to my phone?
I just bought a 50 dollar unlimited card and had a text confirming my add to my account. When i tried to use my phone my account showed i didnt have minutes. I scrapped all my money together for like 2...
View ArticleT-Mobile Ruined my Credit Score
Hello,I was a T-Mobile customer for 6 years until in 2012 the lack of reliable cellular service caused me to miss many important customer calls. I tried to work with T-Mobile to fix the issues but the...
View ArticleDoes old JUMP! still apply to me?
I'm really disappointed right now. I have had Jump since the beginning, and I was under the impression that my old EIP would be void and I would get the new phone and pay a new EIP. Now apparently it's...
View ArticleTrouble registering phones for trade in
I am trying to register my old phones from Sprint for trade in so I can qualify for the ETF reimbursement promotion. When I enter my order number, it says "We're sorry. You've reached the maximum...
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Adding data mid-billing cycle
Hi, During my billing cycle I was on the Simple Choice Unliminted Talk + Text Plan with 1GB of Data, my billing cycle started on 4/10. Today I found out that I had used 800+ MB of data this billing...
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