billing
Do you still have to pay the whole price on a phone that was stolen if you cancelled your account with tmobile? If you was on a 2 year contract and your phone was stolen; we know you are suppose to...
View ArticleStill can't download usage data for prior months
With the switchover to the new website, for a while I couldn't even view usage data prior to the current billing cycle. That was fixed recently, but the link to download usage data still doesn't work,...
View ArticleCan't download usage data for prior months
An attempt to download prior month's usage results in the following message: Page ErrorSorry, there was an error in processing your request.Please refresh the page to retry your request or try again...
View ArticleNon returned device fee (but device is returned)
A few months ago I had to submit a warranty exchange on a faulty device. There was a bit of a miscommunication in my house and long story short, the device did not get returned on time. When I realized...
View ArticleHow to cancel POSTPAID services online
Hi, I am a T mobile POST PAID user for 6 months duration and now moved out of USA and don't have any visibility. I lost my SIM cards during travel and just want to cancel my services .I just paid my...
View ArticleIs anyone else getting stepped on by tmobile? (lingering 2 year contract,...
Tmobile has had a lot of good changes and promotions recently, but I feel like I've been locked out of most of them. I resigned the value plan to a two year contract right before they got rid of...
View ArticleEip payments and stolen phones
I have a phone that has been stolen and I'm still paying an eip payment on it. I've been tracking the phone hoping to get it returned. If I report this phone stolen though do I have to continue to...
View Articlebill
Need someone help look at my entire bill from the first day I start tm? I just curious am I or have I am over charge and over paid at all. I did had my line suspended once but still monthly bill only...
View ArticleHow to view my call log from MyTmobile?
Maybe i dont get it, but everytime I hit manage, and I'm supposed to go to "Manage > Billing & Payments > Account Activity", im back at the home page!!! Someone please tell me EXACTLY where...
View ArticleETF run around
I have been sent a run around with this whole ETF situation!! Its horrible!When I initially heard about this deal that was going on I was immediately excited by it. I went in to the store the staff was...
View ArticleDelayed usage figures
It is 4/21/2014.Why is my usage from 3/17 to 4/17 not showing up on my.t-mobile.com ?
View ArticleOnline Refill is still not working
I'm getting the following error message when trying to refill my prepaid card. I tried it with Firefox and Chrome with the latest versions.When will this be fixed? I have no access to the Internet with...
View ArticleHow can I email someone at t-mobile about a lost payment?
I have been getting the run around about a lost payment at a store in Jacksonville Fl. This payment was made in store on April 3rd. And NO ONE IS FOLLOWING UP with me? Is there someone I can email...
View ArticleTrading in device via mail and not retail store for ETF
In the FAQS it gives a link on how to trade in your device if you do not have it with you at time of purchase in the store. When you click on the link to the directions it does not give you directions...
View ArticleEarly Termination fee denial
I just received a letter saying that my submission was denied and I have until May 8th to return all the information to them. I submitted my bill online and it was a total of 4 pages. The early...
View ArticleHow do I get RMA numbers for the ETF tradein program?
Hello, I signed up with T-Mobile and purchased my phones from the wireless kiosk at Costco. The kiosk is run by a company called Wireless Advocates. At the time I started service, I did not have my old...
View ArticleEquipment Installment Plan (EIP) - issue with paying
I've read numerous posts and I've tried clearing cache, history, resetting everything i could possibly do but still cannot pay? I keep getting the "We're sorry" message. I'm using the latest safari...
View ArticleCan't make an EIP payment
I've tried for 2 weeks to make an EIP payment by clicking on the "make a payment" link but get nothing and nowhere. I had absolutely no issues using the link last month and I've had no trouble paying...
View ArticleAdvantage corporate discount
How can I tell when my discount will be applied to my bill?
View ArticleFaceTime call charges
Hi,A recent bill has a lot of charges for calls outside of the plan allowance. It is my son's phone (but my name and account). He says these were facetime calls at home and were therefore over our own...
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