How to Extend The Expiration 365 days on My Remaining Gold Rewards Minutes"
I have the gold rewards but do not use all the minutes and still have 800 minutes which will expire 5.12/2014. In order to not lose the remaining minutes what do I have to add to the remaining minutes...
View ArticleETF / Device Trade in Question
Good Morning Guys, I placed my order on April 4, 2014 for 5 Lines of service. I ported in 4 lines on April 11, 2014. I also did the device trade in online after the service was active. At the end of...
View ArticleCarrier Billing
This use to work just fine on my phone and a few weeks ago stopped working??? Can anyone help?
View ArticleCan I cancel my iPad's service online?
My iPad currently has the free 200MB "data for life" plan which costs $10 a month regardless of prepaid/postpaid status. I don't want to pay for it anymore and need to cancel my service. Can I do that...
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ETF reimbursement
I submitted my claim along with the final AT&T bill on 1/31/13. I'm coming up on the 8 week mark and the status is still listed as "Received". Any attempt to find out what's going on with my...
View ArticleETF Reimbursement Question
I have now been holding for 34 minutes for a customer service person to give me an answer to my question. While I wait, I am also posting it here.On April 11, I uploaded my ETF request online and...
View Articlewhat is usage charges??!
Hello! Why am I being charged with $36.75 of usage charges when I have unlimited talk and text and NEVER did make any calls internationally?My bill is supposed to be around $75 dollars so why am I...
View ArticlePrepaid Account members CAN NOT get call / text Logs. Why?
i know what t mobile says.......its not for prepaid...only postpaid can get call/text logs... Lets look deeper into this. we all know the only logical reason why tmobile wont give prepaid people call...
View ArticleNexus 5-Bought unlocked, on a t-mo family plan, but..
I bought a Nexus 5 unlocked on Google play, and I am on a T-Mobile family plan. However, I attend university in WV, which has zero T-mobile coverage (should change that soon, just saying!). Will...
View ArticleMinutes used up that I didn't use
I have the monthly 4G web only plan ($30 a month for 100 min talk, unlimited text and web). I have autopay on and have never had a problem before. My account got a $30 fill almost 2 weeks ago as...
View ArticleLD and Roaming -vs- Stateside ITT (International Talk & Text)
I am looking at my bill and have found that I have two charges that show as two different "types" but I believe they are meant to be the same. I need clarification that the $15 for LD and Roaming is...
View Articlecannot refill on My T-Mobile
I've been trying several times to refill my account using credit card on My T-Mobile but never succeeded. First couple of times I got "not authorized" error. Supposedly saying credit card was not...
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Check your usage
Learn how to check your usage. Use the steps on this page to check your balance, data, minutes, and text messages for free. A usage alert will be sent when you've reached 80% of your minute, message,...
View ArticleAny ideas of how to reach Risk Assessment?
Beware, seems they've been having fraud issues since Feb.i have been on hold for over 30 minutes.I had fraud on my account, someone was able to call in and add 3 lines to my account and change my...
View ArticleI mistakenly bought refill cards and need to know how to get my money...
Last night I was supposed to make a payment that was already late, but the t-mobile stores were closed. In an effort to keep my service from being interrupted, I went to Walgreens where I was told I...
View ArticleRefilling $30 T-Mobile Plan
I am on the $30 UL Web and Text (5 GB at 4G) - $30/month plan with T-Mobile and my service for this month is actually set to expire tomorrow - April 30th. I have refilled online in the amount of $30.00...
View Articleseperating payments
can I set up 2 separate payments for one account? I have 3 lines and would like to pay for 2 and have the someone else pay for the 3rd rather then having them pay me each month.
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How do I get RMA numbers for the ETF tradein program?
Hello, I signed up with T-Mobile and purchased my phones from the wireless kiosk at Costco. The kiosk is run by a company called Wireless Advocates. At the time I started service, I did not have my old...
View ArticleForgot what credit card I used
i forgot what credit card I used for my last payment. Is there anyway to know what the last four digits of my card number was?
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