Reimbursement Delayed
I am surprised to see that Tmobile does have a number for the ETF department. What is it? It would be nice to have that number to eliminate half of the pointless calls to customer "no service", and...
View ArticleGold member 15% bonus not applied?
When I first set up my pre-paid account in July of 2013, I bought a $100 card, qualifying me for gold member status. When I recently added a $10 card I received as a gift, I did not see any bonus...
View Articlewhat is usage charges??!
Hello! Why am I being charged with $36.75 of usage charges when I have unlimited talk and text and NEVER did make any calls internationally?My bill is supposed to be around $75 dollars so why am I...
View ArticleHOW DO I GET MY RMA NUMBER FROM TRADE-IN?
I am trying to print out shipping labels to ship back my old devices. And no one can give me the RMA number. What do i do?
View ArticleSetting Up Employee Discount
I work for MetroPCS and I recently ported in my employee line to T-Mobile.How do I set up my employee discount?I followed the steps on the advantage program screen, but it says that our company is not...
View Articleaccount never got shut off
This is regarding charges on my t mobile account. I called February 28th 2014 to cancel my account, the lady on the other end asked if i wanted to keep my old number i wasnt sure at the time so the way...
View ArticleClik here to view.
EIP ISSUE SOLVED!!!!
THIS NEEDS TO BE SAID BEFORE SOMEONE MAKES A PAYMENT ON THEIR EIP!!!!! DON'T BE SNAKES!!! I HAD TO DIG TO FIND THESE DETAILS WRITTEN BACK IN 2011 BY A T-MOBILE EMPLOYEE!!! I ANSWERED MY OWN QUESTION....
View ArticleCan't recharge account balance
I have a $30 prepaid plan that includes 100 minutes and unlimited data per month. I used up all my minutes earlier today, a few days before it was set to renew. I had set up auto-pay to have $10...
View Articlewhy can't i get an extension to pay my bill? when this is what you caused
am so disgusted by the service I received today from T-mobile, after being a loyal member since this company bought out Cingular company I have been with them.Now I relocated to Las Vegas from NYC on...
View ArticleClassic 1000 Min - Talk with Unlimited Fam Messages
I am currently paying 59.98 for the Classic 1000 Talk and 20.00 for Unlimited Messages for Families. On top of that I am paying 30.00 for each phones (90.00 as there are 3 phones) for unlimited...
View ArticleMy EFT reimbursement was denied
I had originally made the switch online but there was an error when I submitted my application to switch my 3 lines from Verizon. T-mobile's website informed me that I needed to contact customer...
View Articlebilling question about usage charges
Hello! Why am I being charged with $36.75 of usage charges when I have unlimited talk and text and NEVER did make any calls internationally?My bill is supposed to be around $75 dollars so why am I...
View ArticleBilling and Primary account holder
Hello, can you help me to setup my line as Primary account holder? I don't have access to any "permission" tab in my profile. Thanks
View ArticleClik here to view.
Refilling $30 T-Mobile Plan
I am on the $30 UL Web and Text (5 GB at 4G) - $30/month plan with T-Mobile and my service for this month is actually set to expire tomorrow - April 30th. I have refilled online in the amount of $30.00...
View ArticleCustomer Loyalty department?
I had an issue with my bill, and after speaking with, what seemed like, every single person who works for T-Mobile, I was instructed to contact the Customer Loyalty department to plead my case. I...
View ArticleRepeated Attempts to Resolve ETF Reimbursement Issues
Getting the ETF reimbursement seems to be like looking for a needle in a stack of needles. I have submitted the appropriate items 4 times and all have been denied. The first one in February, was...
View ArticleCan't make an EIP payment
I've tried for 2 weeks to make an EIP payment by clicking on the "make a payment" link but get nothing and nowhere. I had absolutely no issues using the link last month and I've had no trouble paying...
View ArticleSetting Up Employee Discount
I work for MetroPCS and I recently ported in my employee line to T-Mobile.How do I set up my employee discount?I followed the steps on the advantage program screen, but it says that our company is not...
View ArticleWARNING:T-mobile lies about ETF reimbursement !Support has no idea what...
So I chated with support about switching and the first time they said as long as the number I port from sprint is the same on my T-mobile account I will be fine. I also got a equipment plan for a...
View Article