illegal charges
Tmobile is insane. 33 cents a minute and "they round up too the highest minute" more like they charge you for time you definitely never used. ...and they charge for those repetitive tmobile text alert...
View ArticleAbout ETF reimbursements
Learn how you and your family can get reimbursed for your Early Termination Fees (ETFs) when you switch to T-Mobile and trade in your devices. This is also available to existing T-Mobile customers....
View ArticleLies and run arounds for EFT Reimbursement and military discount
WARNING FOR ALL! I just wanted to worn everyone, and hope at least someone sees this before they make the same mistake as I did. 1) I followed on the rules for the EFT Reimbursement, and low and behold...
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Warranty- Non-Returned Device Fee (But Device Was Returned)
A few months ago I had to submit a warranty exchange on a faulty device. There was a bit of a miscommunication in my house and long story short, the device did not get returned on time. When I realized...
View ArticleETF Reimbursement: Change Address
I submitted the reimbursement 2 months ago and I have just moved to the new place. I would like to change the address before the card is mailed out but I have no way to change it. I chat twice with...
View Articlecannot refill on My T-Mobile
I've been trying several times to refill my account using credit card on My T-Mobile but never succeeded. First couple of times I got "not authorized" error. Supposedly saying credit card was not...
View ArticleCan't recharge account balance
I have a $30 prepaid plan that includes 100 minutes and unlimited data per month. I used up all my minutes earlier today, a few days before it was set to renew. I had set up auto-pay to have $10...
View ArticleBilling and Primary account holder
Hello, can you help me to setup my line as Primary account holder? I don't have access to any "permission" tab in my profile. Thanks
View ArticleHow to check if the phone has been paid off in full before buying?
I want to buy a T-Mobile branded Samsung Galaxy Note 3 from someone who claims only been using it for a "month". I want to ask this seller a few questions such as if the seller says the phone has been...
View ArticleData Usage
When on WiFi am I also using cellular data? I was under the impression that you don't use cellular data when using WiFi but after checking my usage I see there are days it seems I am using cellular...
View ArticlePayment not authorized
Hello, I'm trying to pay my prepaid bill by using my card and I've tried with my bank account, With either it says not authorized. I've been calling support and being transferred from department to...
View ArticlePaid and closed account of 4 years placed in collection without notice
my account was filled for collection on 2/2014 and my account was paid and closed 4 years ago and i transferred my number to AT&T due to service issues with T-mobile in my area. i contacted...
View ArticleMistakenly did the ETF Reimbursement thing
I became a T mobile customer on January 10th 2014 through the advertisement of the ETF reimbursement program. On February 18th, I submitted my final Verizon Bill ( oh how I MISS Verizon!) and thought...
View ArticleCan't make an EIP payment
I've tried for 2 weeks to make an EIP payment by clicking on the "make a payment" link but get nothing and nowhere. I had absolutely no issues using the link last month and I've had no trouble paying...
View ArticleLines
I am having 3 lines, Can I cancel 2 lines and keep the main line? My family is poor now!
View ArticleMoved to Africa (yahoo) and T mobile sent me to collections (aw, man).
June 29, 2013 I closed my account with T mobile to travel with my family to East and southern Africa. (Very exciting time for us) I had been an account holder for many years leading up to this but was...
View ArticleAny ideas of how to reach Risk Assessment?
Beware, seems they've been having fraud issues since Feb.i have been on hold for over 30 minutes.I had fraud on my account, someone was able to call in and add 3 lines to my account and change my...
View ArticleBut I've never been to Paraguay...
I've been in South America for three months and the Simple Choice plan has been a great thing to have up until last week. I understand that when you're in a border area that the phone can bounce to...
View ArticleStateside International Talk in Family Plan
If I add Stateside International Talk service on the first line of a family plan, will I be able to call unlimited international from the second line too?
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