Clik here to view.
Trouble registering phones for trade in
I am trying to register my old phones from Sprint for trade in so I can qualify for the ETF reimbursement promotion. When I enter my order number, it says "We're sorry. You've reached the maximum...
View ArticleEIP Full Payment site unclear
I usually have a 110.23 dollar payment for my monthly bill. I wanted to get a new phone so I decided to use the site to pay off my EIP. Now on the site it does not state anywhere that you should have a...
View ArticleI am unable to view my previous bills
For the past 2 months I have been trying to look online to view my previous bills in detail but have had no luck as the page will not load. I have tried all different ways including clearing cookies...
View ArticleGetting a copy of my contract
Does anyone know the email address to get a copy of my contract? I will post more as to why I need a copy my contract once I get it...
View Articlewheres my etf reimbursement?
So, Ive been calling and online chatting and visiting my nearest Tmobile store since March about this ETF reimbursement stuff and have yet to get my answers. So... I'm going to open a discussion....
View ArticleETF
I submitted my Verizon bill for an ETF reimbursement. I should have been reimbursed for 2 lines and only one was approved. I called customer support and they said the reason was that there is a limit...
View ArticleCharged early termination fee with no proof of contract
I purchased a new phone in October of 2012 to replace one my son smashed. I went with the equipment installment payment plan for the full price of the phone because the TMobile representative at the...
View ArticleBonus Minutes?
Hi, When I started on the pay as you go plan I was told that after my second $100 refill I would get 300 bonus minutes. Today I went to the mall and bought my second $100 refill at your kiosk. When I...
View ArticleClik here to view.
deceptive billing?
So, since the customer service is not available to answer my questions, and t-mobile made this forum readily available, I figured I'd post this here. I opened a new account recently. Ordered the...
View ArticleEIP 'Make a payment' link not working
For the past month, I've been trying to make EIP payments, but the make a payment link doesn't respond. I've tried Chrome, IE and FireFox as well as on my tablet. My popup blocker is off on all them...
View Article$140 bill and no service. Need help immediately!
Hello, I went to the Tmobile store (7648) and signed up for the Simple Choice Plan for my international trip today 5/8/2014. My service rep was (A. Williams).I ask multiple times to make sure that my...
View ArticleConfused about $100 Pay As You Go Refill Card
Last month I redeemed a $100 pay as you go refill card. I just checked my account because I received a text stating that I would need to refill my account in a few days. My account shows that $30 of...
View ArticleData Usage cut short?
My bill was supposed to cover 1 Gb of web allotment and when it reached 825 mb, I received a text saying that I have reached the web allotment for the current billing cycle. It told me that I may...
View ArticleMoved to Africa (yahoo) and T mobile sent me to collections (aw, man).
June 29, 2013 I closed my account with T mobile to travel with my family to East and southern Africa. (Very exciting time for us) I had been an account holder for many years leading up to this but was...
View ArticleOnline Bill View
Is there a bug going on with online bill view? I see other people asking the same question today and I have spent about 30 minutes, 30 minutes of my life of which I will not get back, trying to view my...
View Articlebut i paid my bill?
I paid my bill yesterday and got a confirmation via text. Today I received a text saying the changes requested my account have been made, and my balance doesn't show my payment. I'm getting a message...
View ArticleClik here to view.
Bill
I was told my bill was due on the 9th of every month not the ffirst.Yall shut my phone off a day before my bill is due. I would like it turned back on and would like the first month paid for free by...
View ArticleGetting a copy of my contract
Does anyone know the email address to get a copy of my contract? I will post more as to why I need a copy my contract once I get it...
View Articlewheres my etf reimbursement?
So, Ive been calling and online chatting and visiting my nearest Tmobile store since March about this ETF reimbursement stuff and have yet to get my answers. So... I'm going to open a discussion....
View Article