ETF Scam
I could not get the trade in return RMA mailer to come up on the trade in website and spoke with about 10 reps with no answer. I got switched from dept to dept. The last person I spoke with told me...
View ArticleCan't make an EIP payment
I've tried for 2 weeks to make an EIP payment by clicking on the "make a payment" link but get nothing and nowhere. I had absolutely no issues using the link last month and I've had no trouble paying...
View ArticleCannot view bills, usage, or change autopay settings
For the last few months, I've been unable to manage anything with my account from the my.t-mobile.com website. All sections within the "billing overview" page are blank, with the due date shown as "no...
View ArticleEarly EIP payments inflates bill
I dont quite understand this EIP payment system thats been implemented. It appears as if for every payment I make early on the EIP, it charges me double, but only one is getting applied. For example. I...
View Article$250 refund for Blackberry??
I had a blackberry curve 9315 until the promotion ( $250 towards a new blackberry ) So wanting to upgrade I sent in my curve with the package thy provided for the Q10. BAD MISTAKE...... And this is...
View ArticleAdvantage Discount website
I am trying to verify my advantage program discount and the website won't come up what do I need to do?
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Bonus Minutes?
Hi, When I started on the pay as you go plan I was told that after my second $100 refill I would get 300 bonus minutes. Today I went to the mall and bought my second $100 refill at your kiosk. When I...
View Article"Voice Line Deposit" Refund For Closed Account within 20 Days Refund Policy
Hi, i was a customer of T-Mobile However I disconnected my service and Returned back whole kit within 2 weeks as part of 20 days Refund Policy. when i was opening a account, I paid around $523.39, it...
View ArticleWhat happened to AAA Discount?
I was under the impression that the corporate advantage discounts were going to be grandfathered in after all the push back from TMobile customers. My discount with AAA was set up when I signed up in...
View ArticleWhy isn't EIP online payment working?
For the past few days, I've been attempting to pay my EIP bill online as I've done perfectly for the past two months. However, after I put in the payment amount/payment method and click "next", the...
View ArticlePrepaid $30 plan, going abroad for 3 months
What should I do if I won't be in the country for the next 3 months but still want to keep my number? I have the $30/100minutes, Unlimited web plan and it says on the site that if I change my plan to...
View ArticleInappropriate Billing-Please Cease Auto Bill ASAP
No idea whether this is where I can ask a question on a recurring bill I am getting for which I am not using service. I need T Mobile to cancel this recurring bill and provide a refund for March and...
View Articlecorp discount vefify
for the past two months have had to call in to get a credit on my account for corp discount, was finally told today that i need to go to http;//t-mobile.com/verify which i did i entered my info and it...
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ETF DENIAL? PLEASE HELP
In March I recently made the jump from Verizon to Tmobile because of the ETF reimbursement promotion. I have followed all the steps as outlined in the paper i recieved. I went to an authorized dealer...
View ArticleRunaround in getting military veteran discount applied
Five months ago, I contacted TMO about switching my service from Verizon to TMO. The representative assured me that military veterans are eligible for a 15% discount. This discount was instrumental in...
View ArticleNeed assistance with ETF mail-in
Hi, my ETF for an iphone-4 which was done online at T-mobile website has been denied as they were unable to locate the iphone 4 that i had mailed-in. Apparently no customer rep can find it with RMA...
View ArticleAbout adjustments & refunds
RefundsYou can request a refund for the deposit you paid at activation, as well as any credit balance or overpayment that may be made to your T-Mobile account. We refund deposits on final credit...
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Billing Cycle change -- Bill was not prorated
Hello, Due to the addition of a T-Mobile Advantage employer discount, my billing cycle dated changed from the 21st of each month to the 7th of each month. I just received my latest bill and it shows...
View ArticleETF Mishaps
Like many others I have encountered multiple hardships trying to receive ETF reimbursement. Switched in late March. Traded in 3 phones: HTC One, iPhone 4s and iPhone 5 with a cracked screen (but still...
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