Possible Billing Error
I'd like someone to review by account from Dec 2013 thru Mar 2014. I believe I was overcharged and am due a credit. Specifically, on 12/13/2013 I activated my account, on 1/18/2014 I paid $50 for a...
View ArticleETF runaround by T-Mobile
Okay, we switched two lines from AT&T in February. Ported the numbers, traded in two iPhones, and purchased new iPhones. Problem is that AT&T did not list "ETF" next to the final fees on our...
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"One-time payment" web page doesn't work
This is getting ridiculous. I've been a T-Mobile customer for almost 6 months and I've never once been able to pay my bill on the website. I have now tried Safari, Chrome, and Firefox browsers, and two...
View ArticleInappropriate Billing-Please Cease Auto Bill ASAP
No idea whether this is where I can ask a question on a recurring bill I am getting for which I am not using service. I need T Mobile to cancel this recurring bill and provide a refund for March and...
View ArticleCan't make an EIP payment
I've tried for 2 weeks to make an EIP payment by clicking on the "make a payment" link but get nothing and nowhere. I had absolutely no issues using the link last month and I've had no trouble paying...
View ArticleTMOBILE ACCT OPENED IN MY NAME IN FRAUD
I have tmobile bill in my name opened in fraud I spoke with tmobile representative in store and was advised the only way to get tiis removed was to file police report which I have done for identity...
View ArticleLate Fee vs Suspended Fee charge period??
I was 6 days past due when I paid my bill in full. The next month I have a $20 "One time charge for Restore From Suspend" Fee on my bill?!?! A Late Fee would have been $5 since my balance was $108.13!!...
View Articlecorp discount vefify
for the past two months have had to call in to get a credit on my account for corp discount, was finally told today that i need to go to http;//t-mobile.com/verify which i did i entered my info and it...
View ArticleAdvantage Discount website
I am trying to verify my advantage program discount and the website won't come up what do I need to do?
View ArticleProcessing Error
Every time i try and activate my prepaid account, i get a processing error. It happens after Step #2 where i put in my information. I've tried refreshing or using the back button at least 10 times....
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Bills I've never received sent to the collection service.
I just switched to T-Mobile on January 2014. I just applied to the new apartment and when they did the credit report check,I found out that T-Mobile sent something (I believe bills) to the collection...
View ArticleWhat happened to AAA Discount?
I had been with T-mobile for more than 10 years. I got a 15% discount through AAA as a AAA member years ago. I just got a post card today saying I need to verify my account in order to continue...
View ArticleAbout adjustments & refunds
Learn about adjustments and refunds. Jump to: Refund requestsDeposit refundsCredit balance & Over-payment refundsCredits & AdjustmentsWhy a refund request might be declined Refund requestsYou...
View ArticleComplaint about account that is reporting as "past due" and collections
My family has been with T-Mobile for 13 years and I have nothing but good stuff to say about it, but recently I have run into our first real problem that no one has given me answers too. My current...
View ArticleAccess VG LLC Corporate Discount (AAA)
We currently receive a discount on our plan from AAA through Access VG LLC. We received a mailing this weekend asking us to verify our Advantage program discount. I have no problem providing proof...
View ArticleT-Mobile Lifeline Program issues
I am trying to reach someone to apply to the program and for the life of me its taking so much time and effort to reach someone. I have never heard of a business running with no phone number associated...
View ArticleOne-time charge appearing on ALL bills - help
Why is a "one time" charge appearing on each and every one of my bills? Because of some past credit mishaps, I had to pay a deposit with T-mobile of $100. But every single month, this "one time"...
View ArticleBilling Cycle Question
Hello, I'm probably going to be switching from AT&T to T-Mobile soon and I need to know when the billing cycle starts. If I switch -- order service -- on, say, the 28th of this month, will the...
View Article@Home line on Simple Choice Plan
I just changed to a Simple Choice plan and I'm getting 2 chargesfor it. One is the $10 add a line and the other is a $5 for the Even More Plus @Home. Is this the correct charge?
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? all i want to do is check my payment i pay at walmart and i just want to...
i just want to check my payment
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