I am surprised to see that Tmobile does have a number for the ETF department. What is it? It would be nice to have that number to eliminate half of the pointless calls to customer "no service", and constantly repeating yourself. My ETF was approve and has been sitting since 4/5/14. 10 phone calls later, and now in collections with my former carrier, I still don't have a status. Oh, I has checked the status tmobile-admin switch2tmobile, nothing has changed. As a former employee of Sprint and dealing with customers/billing, I KNOW the runaround when I am experiencing it, and it really doesn't take 2 months to get the ETF reimbursed. This is so ridiculous. My sister and I switched the same day, she did her ETF via snail mail, me I uploaded mine. She received her card 3 weeks ago. What gives here? As a fairly new customer, into my 3rd bill, I'm finding it hard to grip, me having now to fight off collections, and daily try to reach out to you guys to move the process along. Who knew changing cell phone service would turn into this debacle. I am done with holding for 35 minutes to an hour, when customer service is useless.
Foremost, I'd like to see the button on the status page changed to green, and a mail date generated. Really, it doesn't take 4 weeks to print a debit card. This is the digital age after all., once approved, it should be seem less. Secondly, provide customers with a phone number for the ETF department. Eliminate the frustration level, for you and for us.