Employee discount still not applied!! Becoming a pain!

I have been trying to get my employee discount applied since February 25, 2014. It is now June 2, 2014 and my discount is still not applied. I have been given the runaround for almost 3 months. Before I made the switch to T-mobile I called customer service several times to see if I qualified for my discount. I have submitted the required documentation about 5 times and somehow no one has any record of my inquiry. I called customer service, the employment advantage plan, and talked to several people in the store all who have given me different answers. I have received several email confirmation stating the below. When I called customer service they stated that i needed some type of code that was never sent.

So my question is, when will my discount get applied or do i need to leave t--mobile again to save more money?

	Dear Constance Landrum, You're set up to get all these great benefits: Discounts every month on EVERY line No annual service contracts and no overages while on our network Upgrade your phone up to twice every 12 months after six months with our JUMP! program No activation fee Easy ordering online or over the phone Free shipping on new activations 30-day return policy Shop now on T-Mobile