What happened to AAA Discount?
I had been with T-mobile for more than 10 years. I got a 15% discount through AAA as a AAA member years ago. I just got a post card today saying I need to verify my account in order to continue...
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Employee discount still not applied!! Becoming a pain!
I have been trying to get my employee discount applied since February 25, 2014. It is now June 2, 2014 and my discount is still not applied. I have been given the runaround for almost 3 months. Before...
View ArticleTmobile Advantage Program Discount
I have a AAA member ship and I received a post card from Tmobile asking me to goto tmobile.com/advantagediscount and verify. Well it said they no longer offer a AAA discount anymore. Is this true?...
View ArticleBill Climbing
I have been with tmobile for a couple months now. my bill was steady 158 for a few months but it has begun to climb last couple months and now its up to 227 im very confused on what is being charged to...
View Articleseasonal suspension
Hi, I want to leave the state for 2.5 month and i would like to suspend my line during that time and only pay 10$ . i did that last year but now T-T-mobile site been changed and i can't find out where...
View Articlecost of basic simple choice for 4 lines WITH ALL taxes and fees?
I posted this question in another forum, but it got no friction, maybe wrong forum?I know that the basic simple choice for 4 lines is $100. I could not find any online info on the additional taxes,...
View Article2$ a day plan
HiYesterday I purchased a sim and activated $2 a day plan. I recharged for $10. However I checked my balance today it is showing $5.90. Is there a way where I can check my details for what call was my...
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What USSD code do I enter to get used minutes? #999#, #646#, #225# don't work
#999# says "Your T-Mobile Prepaid account balance is 0.00 USD. To add more minutes, dial *233 or redeem a refill card. #646# says "Please dial #BAL# to check your remaining balance". #225# (#BAL#) says...
View ArticleCost to seperate phone lines?
I have a family plan and was wondering if it would cost to seperate the lines to no longer be billed together? I want them to be on their own individual plan?
View Articleprepaid number!
I have a prepaid number and i did pay for it this morning however i didn't get any service yet!? What's wrong?
View ArticleQualified in November 2013
Good Evening, I have an issue. I qualified for the Corporate Discount in November of 2013 but it was never applied to my account. I have called, emailed, and re-submitted on the proper website numerous...
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Plan Threshold on unlimited plan???
Got this message today both on my phone and on my.t-mobile.com: "Data Plan Threshold | Line xxxxxxxxxx has reached it's high speed data limit until 2 days. Add additional high speed data to continue...
View ArticleJust a warning to everyone else!
Hi guys! I just got a call from a collection agency today. Had been a member for a few years but my family had decided to move to the new ATT family plan. The day they moved my number, I went to log on...
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Check your usage
Learn how to check your usage. Use the steps on this page to check your balance, data, minutes, and text messages for free. A usage alert will be sent when you've reached 80% of your minute, message,...
View ArticleBilling Question
BackBilling to my account can the taxes that are due at the time of jumping be billed to my account
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Advantage Discount??
I am puzzled with what is going on with the Advantage Discount program. I had the discount through the CA Association of Realtors and I get card int he mail to confirm my eligibility only to find out...
View ArticleDouble billed for upgrade.
I just had taken over the account from my family and I upgraded my phone. The cost at completion was said $223.31, it charged me 224.39. that was no big deal. that was on 6/3/14, I got the phone and...
View ArticleNo AAA discount
I have been a T-Mobile customer for several years. I just upgraded my plan and added new phones. I have always had a AAA discount on my account. This month I received a card in the mail that states...
View ArticleNew Activation Billing Info
I want to set up a Simple Family Plan soon with 4 lines. I spoke with a T-mobile customer support agent over the phone regarding this, but I'd like to confirm the following before I place an order: Q...
View ArticleEIP not available for tablet or upgrade?
So, I went to add a line on My T-Mobile because I wanted a tablet. When I went to buy it I noticed that it wasn't giving me the option to use EIP on any of the tablets. Anyone know why this could be? I...
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