What USSD code do I enter to get used minutes? #999#, #646#, #225# don't work
#999# says "Your T-Mobile Prepaid account balance is 0.00 USD. To add more minutes, dial *233 or redeem a refill card. #646# says "Please dial #BAL# to check your remaining balance". #225# (#BAL#) says...
View ArticleClik here to view.
Employee discount still not applied!! Becoming a pain!
I have been trying to get my employee discount applied since February 25, 2014. It is now June 2, 2014 and my discount is still not applied. I have been given the runaround for almost 3 months. Before...
View ArticleAbout ETF reimbursements
Learn how you and your family can get reimbursed for your Early Termination Fees (ETFs) when you switch to T-Mobile and trade in your devices. This is also available to existing T-Mobile customers....
View ArticleCan't make an online payment?
I've tried numerous times to make a payment this evening via the "My T-Mobile" web site. I've also tried it via the T-Mobile app. The card that's on-file worked fine in the past but I even went ahead...
View ArticleAAA and T-Mobile Advantage Discount
Here's another request for information about the postcard asking to confirm eligibility for the Advantage program only to be told that my organization (AAA) is no longer a member of the program. Why...
View ArticleMilitary discount
How in the world do I get this going? Got the store run around, the transfer to different people on the phone run around and even tried this T Mobile Advantage link. Entering my info with my .mil...
View ArticleEIP and the JUMP program
Hello all, If I pay off my EIP, then the device is mine, correct? Do I have to trade it in to get a new phone under jump or will it be like starting over.
View ArticleSetting Up Employee Discount
I work for MetroPCS and I recently ported in my employee line to T-Mobile.How do I set up my employee discount?I followed the steps on the advantage program screen, but it says that our company is not...
View ArticleMultiple Pending Charges on Bank Statement
I had a problem when I was first setting up my prepaid account. I went to put funds in my account and it was giving me an error, so I refreshed and tried again. It didn't work this time either, so I...
View ArticleView my CURRENT bill instructions
Has anyone from T-Mobile ever actually used the webstie? There has been an ongoing discussion about how to view the CURRENT bill details. However, all of the responses from TMobile walk through...
View ArticleETF Reimbursement and AT&T's "One Time Fee"
I switched my son and I over to T-Mobile in February (2 - iPhone 5s's) and we are delighted. The service, the devices and the price are spot-on. There is one issue that is so frustrating, though and...
View ArticleAccess VG LLC Corporate Discount (AAA)
We currently receive a discount on our plan from AAA through Access VG LLC. We received a mailing this weekend asking us to verify our Advantage program discount. I have no problem providing proof...
View Articleeip payment
I followed the directions for paying on my eip but the pop up said payment could not be processed but then that amount got posted towards my monthly bill. how do I get the money allocated to the right...
View ArticleIf a member on my plan switches to another carrier, what happens next?
My brother recently switched his number over to an AT&T business account and he still has about $500 remaining for his phone that he got through T-Mobile. Since I am the account holder, I was...
View ArticleETF waiver information
I have been struggling with inconsistent coverage at my home and in my home town. I switched to another carrier to get proper coverage. I was told by T-Mobile customer service to contact to file an ETF...
View ArticleBilling question
I have put My phone number on temporary suspension from February 2014 as I am out of country for work. The fee is wavered off by customer care. But from past couple of month I am being charged $32...
View ArticleVerification interrogation - staff explanation needed
After being T mobile customer for more than a year, today I couldn't fill my account online. The system didn't give any explanation - I initially thought it is just some error that happens some time...
View ArticleClik here to view.
Why am I being charged $10 for "200MB Free Data for Life?"
I purchased an iPad Air on the first day of availability with the 200MB Free Data for Life plan, which at the time, there was no mention of any additional fees or having to be an existing customer (and...
View Article