$200 fee to terminate my 'free for life' data plan?
I called TMo yesterday to cancel cellular service on the iPad I financed from TMo in Nov of 2013. I have been a TMo voice customer since the iPhone 5S came out and therefore am eligible for the free...
View ArticleI cant' tell you...
how frustrated and angry we are! Two weeks ago, we bought a couple of phones, paid $768 and change to cover the phones and at least some of the initial bill. We were also offered a pair of sim cards...
View ArticleWhy I pay taxes twice?
I have a t-mobile family plan with 2 lines. I noticed that Federal Universal Service Fund, State Communication Service Tax and Utility Use charged twice in my bill. Charged to my plan 1st and then to...
View Articletrying to pay phone bill
Just spent 45 minutes trying to pay phone bill on my account one time payment finally had to call 800# to keep from be late. Pretty disgusting
View ArticleCharged extra for free international texting?
In April, I got this:MESSAGING CHARGES$0.40The only time I texted internationally was on Sunday, April 23, 2014, the launch of free int'l text. The next month, I get charged 45¢?!SMS-Usage...
View ArticleHorrible customer service with new tablet order!!
Thursday, call in to T-mobile to purchase 2 new 32 GB iPad airs for my account (on EIP). Asked the representative if I could still get in on the promotion where the cellular tablet costs the same as...
View ArticleRunaround in getting military veteran discount applied
Five months ago, I contacted TMO about switching my service from Verizon to TMO. The representative assured me that military veterans are eligible for a 15% discount. This discount was instrumental in...
View ArticleETF reimbursement: 2 months after port in or 2 months after activation
Hello, I started a plan on Feb 22nd with a temp number although have not used the account yet... still being billed for it though which I was told will be prorated since there is no usage on the...
View ArticleT-Mobile charged me early termination fees on a no contract plan
To summarize. I tried T-Mobile for 20 days. The service was unreliable in my area, so I had to cancel my service and return to AT&T. I was on a no contract plan with T-Mobile, when I activated...
View ArticleNumber change with ETF reimbursement
Your ETF reimbursement offer was the reason my partner and I switched to T-mobile, and overall, we have been happy with the change. Unfortunately, however, I received inaccurate information during one...
View ArticleAbout adjustments & refunds
Learn about adjustments and refunds. Jump to: Refund requestsDeposit refundsCredit balance & Over-payment refundsCredits & AdjustmentsWhy a refund request might be declined Refund requestsYou...
View ArticleComplaint
I had two lines on my T-Mobile plan. I transferred one of them to AT&T and cancelled the other one back in October. I received a bill for $94 which I assumed would be my last bill. I called to pay...
View ArticleView my CURRENT bill instructions
Has anyone from T-Mobile ever actually used the webstie? There has been an ongoing discussion about how to view the CURRENT bill details. However, all of the responses from TMobile walk through...
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Plan Threshold on unlimited plan???
Got this message today both on my phone and on my.t-mobile.com: "Data Plan Threshold | Line xxxxxxxxxx has reached it's high speed data limit until 2 days. Add additional high speed data to continue...
View ArticleI received a postcard to renew my tmobile Advantage program discount. I...
I received a postcard to renew my tmobile Advantage program discount. I have tried to renew online and cannot find where to do it. I called customer service and they were no help. I would like to keep...
View ArticleETF not received yet
My ETF was received on 03-30-14 , approved on 04-14-14 & Mailed on 04-23-14 but I have not received it yet. I would like to know what its going on, does it normally takes this long or what. Up to...
View ArticleIf a member on my plan switches to another carrier, what happens next?
My brother recently switched his number over to an AT&T business account and he still has about $500 remaining for his phone that he got through T-Mobile. Since I am the account holder, I was...
View ArticleBilling question
I have put My phone number on temporary suspension from February 2014 as I am out of country for work. The fee is wavered off by customer care. But from past couple of month I am being charged $32...
View ArticleVerification interrogation - staff explanation needed
After being T mobile customer for more than a year, today I couldn't fill my account online. The system didn't give any explanation - I initially thought it is just some error that happens some time...
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