Problems Re-Verifying AAA Discount
I am having a problem re-verifying my AAA discount. We submitted the information (copy of our AAA card) to the verify site but have now been officially denied. We received an email from...
View ArticleFeeling Scammed
T-Mobile is not honoring the corporate discount it promised me when I signed up 4 months ago. After I kept telling them I sent all my info as instructed they kept telling me I had to wait two months...
View Articlewon't pay ETF for verizon??
I have pretty much given up on trying to call anymore after being transferred to 2 different customer service people a supervisor and someone in the "loyalty" dept then to finally be disconnected on...
View ArticleWhy am I being charged $10 for "200MB Free Data for Life?"
I purchased an iPad Air on the first day of availability with the 200MB Free Data for Life plan, which at the time, there was no mention of any additional fees or having to be an existing customer (and...
View ArticleCorporate Discount Re-verification
Hi,I submitted my re-verification for corporate discount about 3 weeks back but I have not received any response/feedback or email confirming the same. I tried to chat a couple of times and also called...
View ArticleEquipment Installment Plan (EIP)
I want to pay towards my EIP however when I go to the billing page it says "Your account currently has no Equipment Installment Plans." I am paying towards it every month when my bill is due. Why is it...
View ArticleChanged to Simple Choice, still billed for ala carte items
Someone of authority needs to answer me. I don't have time to spend waiting on the phone AT WORK to deal with your billing issues. I changed to the Simple Choice plan shortly before the April-May cycle...
View ArticleT-Mobile canceled my e-bill service through my bank
I had e-billing set up through my Charles Schwab checking account (which runs off the Checkfree billpay system) and it was on auto-pilot, paying automatically each month. Now in the past month...
View ArticleDont do - Online ETF Reimbursement - it wont work !
most users who have switched to t-mobile have done that in a store. you would have waited 6-8 weeks and got your master card but if you are among the unlucky few who tried this online, i can tell you...
View ArticleBilling is OUT OF CONTROL
I Added one line to my account in Nov. 2013. At that time my bill was an average of 100 per month. After adding the second line my bill climbed to over 400 and went as high as 600. I have spent many...
View Articleplease unlock me so i may pay my bill online
please unlock me so i may pay my bill online Message was edited by: T-Force Maria to remove personal information.
View Articlecannot refill on My T-Mobile
I've been trying several times to refill my account using credit card on My T-Mobile but never succeeded. First couple of times I got "not authorized" error. Supposedly saying credit card was not...
View ArticlePremium Services Refund Program FAQs
Find answers to commonly asked questions about the refund program for premium text message (SMS) services. FAQsWhat is the Premium Services Refund Program?If you incurred unauthorized premium text...
View ArticleTeacher Discount Denied
Dear Sirs, I just switched to T-Mobile two days ago. Every employee including the manager stated without a doubt I would get a teacher discount of 15% or if desired to use my military retiree discount...
View ArticleAdvantage Discount
So this is continuation of previous thread that T-Mobile has now locked my thread after not answering some questions. You can catch up on previous reading here: Advantage Discount?? “Everyone enrolled...
View ArticleI cannot refill my prepaid (online or over the phone)
I live in Brazil and travel to US 4 to 5 times a year and last year I got a t-mobile number with $100 as credit which would be good through a year. In fact it was more than enough since my balance...
View ArticleCan't determine minutes left on my pre-paid plan
I used to always use #646# on my phone to determine the minutes I have left, now I can'tNow it says:#646# says "Please dial #BAL# to check your remaining balance". Other things I've tried: #999# says...
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ETF approved still waiting!!!!
April 11 they received (Friday will be 9 weeks total)May 22 they approved (Thursday will be 3 weeks from approval)Still no mailing date listed - called got info said it was mailed June 5 - I still...
View ArticleETF Reimbursment
Would I still be eligible for ETF reimbursement if the name on the Sprint bill is different than the one on the tmobile account?
View Articleadvantage
Good morning! I joined the advantage program over 2 years ago and I received a text advising that it had been cancelled. Can you please advise how I can fix this? I read some of the posts on here and...
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