billing
Does anyone have a phone number that i can call that is higher up than financial care?
View ArticleMilitary discount
How in the world do I get this going? Got the store run around, the transfer to different people on the phone run around and even tried this T Mobile Advantage link. Entering my info with my .mil...
View ArticleNew Phone Discount and Contract Termination Fee
Hey Everyone, I have a little under 8 months left on my contract, and I was wondering if I still would have to pay the flat $200 fee to cancel my plan early? Also, does T-Mobile make you wait until...
View ArticleAbout adjustments & refunds
Learn about adjustments and refunds. Jump to: Refund requestsDeposit refundsCredit balance & Over-payment refundsCredits & AdjustmentsWhy a refund request might be declined Refund requestsYou...
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What USSD code do I enter to get used minutes? #999#, #646#, #225# don't work
#999# says "Your T-Mobile Prepaid account balance is 0.00 USD. To add more minutes, dial *233 or redeem a refill card. #646# says "Please dial #BAL# to check your remaining balance". #225# (#BAL#) says...
View ArticleWhy am I being charged $10 for "200MB Free Data for Life?"
I purchased an iPad Air on the first day of availability with the 200MB Free Data for Life plan, which at the time, there was no mention of any additional fees or having to be an existing customer (and...
View ArticleT-mobile's pay-by-phone system and customer services it's the worst!
I was suppose to pay $94.65 which was the amount due, so I called and I pay the amount thru T-mobile's PAY-BY-PHONE system, the system give me a confirmation number and it confirmed that the amount I...
View ArticleInternational billing question - being charged when told I would not
I am traveling from USA to Ireland. Before I left I called tmobile to inquire about options while abroad. I was told by the rep that he was adding onto my account the ability to use data and text for...
View ArticleT-Mobile canceled my e-bill service through my bank
I had e-billing set up through my Charles Schwab checking account (which runs off the Checkfree billpay system) and it was on auto-pilot, paying automatically each month. Now in the past month...
View ArticleTeacher Discount Denied
Dear Sirs, I just switched to T-Mobile two days ago. Every employee including the manager stated without a doubt I would get a teacher discount of 15% or if desired to use my military retiree discount...
View ArticleOUT OF BOX WARRANTY FEE!!!
Why am i being charged over 195 bucks..I had a issue with my lg flex it started to crash after update. Everything would force close. I called T-Mobile and a rep instructed me to reset my phone so i...
View ArticleUsage details unavailable
When I log into MyTMobile and click on "Check usage details" only the current month shows. If I try to select a different billing cycle the page returns with "No Records At This Time". Is there any...
View ArticleNot eligible for EIP until 1/1/0001
That's not a joke. I can't upgrade my phone right now because in their system I'm not EIP eligible until that nonexistent date. No one seems to know why I'm not eligible to begin with let alone how...
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Can't determine minutes left on my pre-paid plan
I used to always use #646# on my phone to determine the minutes I have left, now I can'tNow it says:#646# says "Please dial #BAL# to check your remaining balance". Other things I've tried: #999# says...
View ArticleETF Reimbursment
Would I still be eligible for ETF reimbursement if the name on the Sprint bill is different than the one on the tmobile account?
View Articlepaid for service 2 days ago and I still don't have it
Just switched providers and paid for my plan 2 days ago. It's even showing up on my bank statement but my phone still hasn't been connected.
View ArticleRunaround in getting military veteran discount applied
Five months ago, I contacted TMO about switching my service from Verizon to TMO. The representative assured me that military veterans are eligible for a 15% discount. This discount was instrumental in...
View Articleadvantage
Good morning! I joined the advantage program over 2 years ago and I received a text advising that it had been cancelled. Can you please advise how I can fix this? I read some of the posts on here and...
View ArticleLooking to switch from AT&T - Some questions
Hi All - I'm currently on the home stretch on my contract with AT&T. I plan on paying the early termination fee and switching to the $30 prepaid plan (100min/5gb data). I'd like to keep my number...
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