billing payments
Today I tried to pay my phone bill online and it kept saying my bank wouldn't approve but there was a $54 charge T-Mobile bill taken out of my account yet my phone is not on??? tmo_lee
View ArticleT-Mobile billing is constantly broken
Ever since I upgraded to the Galaxy S4 I have had billing trouble with T-Mobile. Every. Single. Month. for 13 months now. I've talked with chat support many times. They are useless. I've called...
View ArticleNew Phone Discount and Contract Termination Fee
Hey Everyone, I have a little under 8 months left on my contract, and I was wondering if I still would have to pay the flat $200 fee to cancel my plan early? Also, does T-Mobile make you wait until...
View Articleas a prepaid user, how can i check my voice message and data use history for...
as a prepaid user, how can i check my voice, message, and data used history for current month or previous month?
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Unable to approve your application for the service your requested...?
My wife and I recently paid off the rest of my EIP on my iPhone and I received a letter from T-Mobile telling me that they were unable to approve my application for the services that I had requested:...
View Articlecall details for prepaid?
Where can I access this information? I have a prepaid account with unlimited data but limited talk minutes, and I obviously want to keep track of and monitor my call usage. There seems to be no option...
View ArticleI have 3 Refill cards that I can't use
I went to Target and bought 3 refill cards for a friend. I was going to help them pay off their bill.Turns out they have the type of T-Mobile phone that don't work with Refill cards.They have the...
View ArticleOUT OF BOX WARRANTY FEE!!!
Why am i being charged over 195 bucks..I had a issue with my lg flex it started to crash after update. Everything would force close. I called T-Mobile and a rep instructed me to reset my phone so i...
View ArticleI cannot refill my prepaid (online or over the phone)
I live in Brazil and travel to US 4 to 5 times a year and last year I got a t-mobile number with $100 as credit which would be good through a year. In fact it was more than enough since my balance...
View ArticleHow do I add my corporate discount to my bill?
It is my understanding that since I work for Chevron I get 15% discount on my bill. How do I register for this?
View ArticleNot eligible for EIP until 1/1/0001
That's not a joke. I can't upgrade my phone right now because in their system I'm not EIP eligible until that nonexistent date. No one seems to know why I'm not eligible to begin with let alone how...
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What USSD code do I enter to get used minutes? #999#, #646#, #225# don't work
#999# says "Your T-Mobile Prepaid account balance is 0.00 USD. To add more minutes, dial *233 or redeem a refill card. #646# says "Please dial #BAL# to check your remaining balance". #225# (#BAL#) says...
View ArticleQuestion about when TMobile Advantage Discountshows up
I started with T-Mobile back in March and on March 20th signed up for the T-Mobile Advantage program. I work for a state University and did get a email sent to my university email address stating...
View ArticleYes I already have my devise, SIM card and number. I've done everything. It...
Yes I already have my devise, SIM card and number. I've done everything. It just wants me to pay again when I already paid 2 days ago Sent from my iPhone
View ArticleLost my grandfathered unlimited data plan
Yesterday I went into the store to sign my dad up for a plan. While there I mentioned that auto-pay wasn't working for my grandfathered $70 unlimited data plan. The manager said the only way to fix...
View ArticleT-Mobile is the worst in customer service!!!
Highly regretting moving my number from Verizon. The process of moving my number over was a hassle, and now your reps are trying to say I never made a payment when it's been sitting on my account since...
View ArticleA Long Story
Back in April I ordered one phone as an upgrade from T-mobile's online store. I was charged twice and received two phones. After contacting customer service I was instructed to send back the phone and...
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