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I'm trying to pay the difference on my prepaid plan; it won't let me.
I'm on the $35 a month plan. I currently have $30 in reserve, so I need to pay another $5 to keep my plan going. Why am I not allowed to do this? Money is tight this week, and while I can pay $10, I...
View ArticleI need help with viewing bills from 2011
Is there a way I can see my tmobile bill or statements from 2011? I can only see bills from 2013-2014. Please help. I called tmobile and they told me I can gain access to them online.
View ArticleT-mobile's pay-by-phone system and customer services it's the worst!
I was suppose to pay $94.65 which was the amount due, so I called and I pay the amount thru T-mobile's PAY-BY-PHONE system, the system give me a confirmation number and it confirmed that the amount I...
View ArticlePremium charges?
Hello there. My name is Samantha Crespo. I am going over my bill for this month, and I have a section on there telling me the total charge is $59.80, and when I look at it, it says premium charges....
View ArticleBeyond frustrated with the "support" I have been getting over the past 3...
I am beyond peeved with the issues that I have been having with T-mobile. Since early April I have been fighting with empty promises, undue charges to my account, and the inability for associates to...
View ArticleQuestion about account charges
I recently became a t-mobile customer starting in April, and didn't have any problems with anything so far or even my ETF from switching carriers. However, this is my third monthly bill I've received...
View ArticleI cannot refill my prepaid (online or over the phone)
I live in Brazil and travel to US 4 to 5 times a year and last year I got a t-mobile number with $100 as credit which would be good through a year. In fact it was more than enough since my balance...
View ArticleNot receiving credit for Iphone 5
HI. We just switched to t-mobile from ATT and today i received a text stating that one of the phones i mailed in for the trade-in credit (the Iphone 5) was not credited to my account due to it being...
View ArticleWhat USSD code do I enter to get used minutes? #999#, #646#, #225# don't work
#999# says "Your T-Mobile Prepaid account balance is 0.00 USD. To add more minutes, dial *233 or redeem a refill card. #646# says "Please dial #BAL# to check your remaining balance". #225# (#BAL#) says...
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Why so difficult to cancel unwanted extra line? Harassment
I have been a faithful T-Mobile customer for the last 7 years but getting to 8 years is proving to be a challenge. I have for the last 2 months attempted to cancel and unwanted extra line we no longer...
View ArticleWant to get a new phone, but dont want to pay extra on my bill.
So, I've been with T-Mobile since they were Voicestream and am very happy with them with one exception: getting a new phone. I really don't want to pay anything extra on my phone because I have a...
View ArticleCanceling and porting
I have signed up for Verizon, and am porting my number from T-Mobile. Will my T-Mobile account be cancelled automatically, or do I have to still call T-Mobile and cancel it?
View Articlemissing etf refund
hiI am still waiting for the rest of the etf refund from the 2 lines that I brought over. I am missing $162.56 of the $312.56 I paid out of pocket to switch to your service. If I had known that you...
View ArticleWalk away with the least cost?
Sick of being lied to and getting the runaround. Will someone please tell me when the best time of my billing cycle is cancel? Trying to avoid pro-rated fee for proceeding month. For instance, if my...
View ArticleQuestion EIP
Hello, I have a general question, I have an unfortunate situation regarding my account. My son opened up an account and ordered $3,500 worth of stuff. I am probably going to pay this off but wanted to...
View ArticleBilling Questions
We recently purchased an iPhone 5c with a $5 rebate on our (returned) BlackBerry Curve 9360. We also changed some of our services, thereby reducing our costs. Unfortunately, based on our last bill, it...
View ArticleTrouble registering phones for trade in
I am trying to register my old phones from Sprint for trade in so I can qualify for the ETF reimbursement promotion. When I enter my order number, it says "We're sorry. You've reached the maximum...
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Need help
Can someone from corporate call me, it appears that your verification department is unable to obtain my credit report, this has happen 4 times now. Each time they tell me to call transunion to find out...
View ArticleT-mobile's pay-by-phone system and customer services it's the worst!
I was suppose to pay $94.65 which was the amount due, so I called and I pay the amount thru T-mobile's PAY-BY-PHONE system, the system give me a confirmation number and it confirmed that the amount I...
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