I have been denied 4 times now for my ETF by TMobile. I get the same standard messege each and every time saying I need to clearly identify the name, address, termination fee, and phone numbers and using circles help with the process. Each time I submit this I make it more and more clear on the bill. I have gone into paint and circled and added text to every thing they wanted to see (name, address, numbers, termination fee). The ETF refund is the only reason I have TMobile. The serivce where I am at is terrible, sure glad I switched over from verizon. I gave TMobile over 700.00 for 2 new phones and a 2 year contract, you think they would atleast help me out with this. I tried scanning my active military orders in one of the ETF requests, yet I am still denied. I strongly urge everybody to not switch to TMobile. I would like to thank TMobile for helping out a military family and lying to the public about the easy ETF. I think they should be brought to court with their false advertisment. They wanted my numbers, address, termination fee, name clearly seen on the bill, its a bill it is not hard to find, and even after putting circles in thick black font and adding text they send the exact same message
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