Is anyone else having issues with the Nexus 5 reporting wildly different data...
I'm about a week and a half into my billing cycle and I got a text from Tmo earlier today telling me that I have "used 0.8 of the 1.0GB of your high-speed data" yet Android over here is reporting that...
View ArticleETF not going through over and over
I have been denied 4 times now for my ETF by TMobile. I get the same standard messege each and every time saying I need to clearly identify the name, address, termination fee, and phone numbers and...
View ArticleNot a T-Mobile Customer - But getting emailed a Bill
Hi, I'm not a T-Mobile Customer, infact I'm based in the UK, and it seems when someone started their contract they incorrectly entered my email address by mistake... so now I get all their monthly...
View ArticleHow to Access usage details for further back than a year.
I know how to access my usage details. How can I access further back than shows as an option on my screen. It only lists back to 6/29-7/28/13 in the drop down box. How can I see the usage details...
View ArticlePoor signal in my county! Long time customer but not able to get out of...
I was told by customer service to send an email. But email was no good. I am having dropped calls, late texts, and not able to use data in 90% of the county in which I live. I spoke to a your service...
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T-Mobile says I signed up for a contract~!! I was CHEATED.
T-Mobile customer service says that I signed up for a contract except that I did not. When I came back to US I was certain about choosing a cellphone carrier. I did not want to sign a contract. In...
View ArticleCall records r wrong
Why is the usage call records wrong when it shows the actual time of phone calls or texts??? I made a phonecall at 9pm and it's showing up on my tmobile record as like 4am. This needs to be fixed...
View ArticleWhy did my phone bill increase so much?!
My phone bill for June increased for more than $14.00. I signed a two year contract with T-mobile which will end next January. The current increased bill amount is not what I agreed to pay for your...
View ArticleCall record times are several hours off!!!
Why is the usage call records wrong when it shows the actual time of phone calls or texts??? I made a phonecall at 9pm and it's showing up on my tmobile record as I made it at like 4am. This needs to...
View ArticleWhy didn't I receive my refund in CASH??!!
I walked into tmobile on the 4th of july, bought a iPhone 5s under the pretense that I would be able to have it unlocked through customer service (611) before my trip to Vietnam on July 11th. By the...
View ArticleHello. I did a refill but it didn't appear in my balance
Hello. I did a refill but it didn't appear in my balance
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Balance went to 0 on Pay As You Go
I use Pay As You Go plan, and I had $100 dollars on my account. I don't use my phone much, and at one point I found out that my balance went to 0, and I didn't use it for anything. This probably...
View ArticleSwitching from prepaid to postpaid? Why are you making it so complex?
Back in march when the 70 dollar unlimited talk text and data plan was the highest tier plan and was offered to prepaid and postpaid promising unlimited throttled data. I took advantage of the prepaid...
View ArticlePromoter turned to a DETRACTOR
I would say over the last 3 years overall I was a satisfied customer. However, I had the worst experience this past week with T mobile's Customer Service Representatives. Not just 1 but 5 reps in...
View Articlepremium service charge? why?
There's an extra $9.99 premium service charge on my phone bill and I'm not sure what it is. I payed one of my installment plans off completely months ago,yet my bill is still just as much as it was.. I...
View ArticleQuestion about the Other Charge- EIP prepayment charges
I looked at my most recent bill and on the "Other Charges- EIP Details" and there were some questionable prepayment charges. I made a $50, $30, $45 payment to my EIP total in the previous weeks and it...
View ArticleOld Delinquent Account
I have been calling and getting nothing but a run around so I am hoping maybe in support will see this message and get back to me with some answers. I had an account with T-Mobile that I signed up for...
View ArticleWill T-mobile take any action?
Dear T-Mobile, I am from Brazil and lived in Tucson, AZ for a year as an exchange student. From June 2013 to June 2014 and back when I arrived in the US, I started a contract with T-Mobile. I had a...
View ArticleCannot access military discount link
We are trying to get the military discount applied to our TMobile account. We went through the Advantage website and received an e-mail with the enroll online link. However, when using a computer on a...
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Check your usage
Learn how to check your usage. Use the steps on this page to check your balance, data, minutes, and text messages for free. A usage alert will be sent when you've reached 80% of your minute, message,...
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