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prepaid refill pin
Has anyone had luck requesting a new refill pin from tmobile. A got a 7/11 refill for the first time and accidentally scratched off some of the pin numbers. Those some sensitive scratchers! I usually...
View ArticleWhy did my phone bill increase so much?!
My phone bill for June increased for more than $14.00. I signed a two year contract with T-mobile which will end next January. The current increased bill amount is not what I agreed to pay for your...
View ArticleCall records r wrong
Why is the usage call records wrong when it shows the actual time of phone calls or texts??? I made a phonecall at 9pm and it's showing up on my tmobile record as like 4am. This needs to be fixed...
View Articleaccount refill problem
I have refill my account yesterday but I still don't see any changes for minutes and for my Account balance: MINUTES 0/100 DATA 0 KB/UnlimitedI have a plan 5GB LTE and 100 minutes for 30$Could...
View ArticleIs there issues with the website bill payment system?
System is giving page errors but is still allowing credit card payment information to be entered but gives a "payment not processed" error but money is removed from account with a Pending Transaction...
View ArticleWhy didn't I receive my refund in CASH??!!
I walked into tmobile on the 4th of july, bought a iPhone 5s under the pretense that I would be able to have it unlocked through customer service (611) before my trip to Vietnam on July 11th. By the...
View ArticleETF not going through over and over
I have been denied 4 times now for my ETF by TMobile. I get the same standard messege each and every time saying I need to clearly identify the name, address, termination fee, and phone numbers and...
View ArticleNot a T-Mobile Customer - But getting emailed a Bill
Hi, I'm not a T-Mobile Customer, infact I'm based in the UK, and it seems when someone started their contract they incorrectly entered my email address by mistake... so now I get all their monthly...
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How to Access usage details for further back than a year.
I know how to access my usage details. How can I access further back than shows as an option on my screen. It only lists back to 6/29-7/28/13 in the drop down box. How can I see the usage details...
View ArticleMilitary Discount Help
So I'm searching these forums and it seems that people who are getting the help they need to apply their military discounts are getting private messages instead of sharing a real answer. The only thing...
View ArticleQuestion about the Other Charge- EIP prepayment charges
I looked at my most recent bill and on the "Other Charges- EIP Details" and there were some questionable prepayment charges. I made a $50, $30, $45 payment to my EIP total in the previous weeks and it...
View ArticleHow do I dispute international call charges with TMobile?
Recently I made several long-distance international calls using a calling card (US phone #) which would have incurred $20 in calling card fees, but instead I was charged by T-mobile for over $400 in...
View ArticleOld Delinquent Account
I have been calling and getting nothing but a run around so I am hoping maybe in support will see this message and get back to me with some answers. I had an account with T-Mobile that I signed up for...
View Articlehow to make payments
I have a bill that i would like to pay it off but I don't know where or how to make the payments. pls help
View Articlewho to cancel lines befoer activate?
Hello, Bought two lines, and a smartphone, online, now I do not want to activate any of the lines, need to cancel the order that I paid for everything in advance upfront in full, and just keep the...
View ArticleUnauthorized charges appear on my bill
i was charged 9.99 for a transaction i didnt authorize. the description says its made by google made through the android market, but i have a phone running ios and dont have a google account to begin...
View ArticleWill T-mobile take any action?
Dear T-Mobile, I am from Brazil and lived in Tucson, AZ for a year as an exchange student. From June 2013 to June 2014 and back when I arrived in the US, I started a contract with T-Mobile. I had a...
View ArticleCannot access military discount link
We are trying to get the military discount applied to our TMobile account. We went through the Advantage website and received an e-mail with the enroll online link. However, when using a computer on a...
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prepaid refill pin
Has anyone had luck requesting a new refill pin from tmobile. A got a 7/11 refill for the first time and accidentally scratched off some of the pin numbers. Those some sensitive scratchers! I usually...
View ArticleCall records r wrong
Why is the usage call records wrong when it shows the actual time of phone calls or texts??? I made a phonecall at 9pm and it's showing up on my tmobile record as like 4am. This needs to be fixed...
View Article