Fed up again --- endless loop
I have been trying to to enroll in auto-pay since Nov. 2013 I have been trying to make a payment either from the phone itself, or online It worked once with help from someone here here is the original...
View Articlecannot refill on My T-Mobile
I've been trying several times to refill my account using credit card on My T-Mobile but never succeeded. First couple of times I got "not authorized" error. Supposedly saying credit card was not...
View ArticleProblems Applying for Employee Discount
I signed up for the advantage program to get my discount. My employer qualified for it (government worker), and I took the correct steps by verifying my work email and waiting for over a month and...
View Articlereps lie, and don't note the account
I HATE liars HateLiars, T-mobile has them working in customer service
View ArticleNokia Lumia 521
Dear T-Mobile I live in Poland, I was in May in the United StatesI purchased a Nokia Lumia 521 ( T-Mobile Prepaid - Nokia Lumia 521 4G phone for $100 cash. The Sales Rep told me specifically that this...
View ArticleEFT Reimbursement - Not Received
When I check my 'where's my reimbursement' it says it was mailed on 6/9/14.I called prior to it being mailed, and updated my address but did not update it on the reimbursement portion and...
View ArticleI am victim of identity theft - Cannot reach Fraud Dept (Risk Assessment team).
Hi -I learned over the 4th of July weekend that someone used my identity and credit card to make some payments on T-Mobile. I do not use T-Mobile, I use Verizon and I live in NJ. My credit card shows...
View ArticleT-Mobile says I signed up for a contract~!! I was CHEATED.
T-Mobile customer service says that I signed up for a contract except that I did not. When I came back to US I was certain about choosing a cellphone carrier. I did not want to sign a contract. In...
View ArticleClik here to view.
New customer has bad experience in store and service
I am a new post pay customer. I used to be a prepaid customer for 3 years. Recently, a T-Mobile store offered me to convert my prepaid to post pay even though they know prepaid credit could not be...
View ArticleWhy did my T-Mobile bill go up this month?
I've been with T-Mobile since January because I got tired of the nickle & diming the big carriers do all the time. So far so good with T-Mobile until this month's bill. I haven't changed any...
View ArticleUnlimited data AND unlimited Hotspot
I saw a post by a T-Mobile support staff (tmo_maxwell) recommending that someone contact them about the cost of having unlimited hotspot. He said it here: why is my unlimited data being limited? I too...
View Articleany one have a email so talk to some other than customer service?
I am a new customer with tmobile and I am having a issue with getting a new phone customer care shut me down and gave me no help. The supervisor was not nice or supporting at call and did not care...
View ArticleTMobile charges?
Im over TMOBILE for real, when I first got the service I was told I would not pay more than 75 bucks a month including the charge for my phone! For the past several months I have been charged more than...
View ArticleT-Mobile is trying to rob me!!!!!!!!!!
My GS4 had system issues, I have been complaining to T-mobile since I got the phone. The air swipe never worked and the phone kept freezing finally the phone just shut down on me. Of course they send...
View ArticleExpired SSL certificate for mobile billing
Any chance T-Mo's lazy IT staff will get around to renewing the SSL certificate for https://m.my.t-mobile.com/? It expired back on May 9th, 2014 and it prevents mobile billing access from working when...
View ArticleWhat short code shows remaining minutes for prepay? #646# stopped working.
I'm on the T-mobile $30 plan with 100 minutes. I previously would dial #646# to check my minutes and would get the following message: "You have 100 included minutes remaining. Addl minutes are charged...
View ArticleClik here to view.
HELP WITH TMOBILE ADVANTAGE PROGRAM
Hello I was wondering if the Tmobile Advantage Program supports indiana wesleyan university and if so how would I be able to add it to my account.
View Articleaccount refill problem
I have refill my account yesterday but I still don't see any changes for minutes and for my Account balance: MINUTES 0/100 DATA 0 KB/UnlimitedI have a plan 5GB LTE and 100 minutes for 30$Could...
View Articlereps lie, and don't note the account
I HATE liars HateLiars, T-mobile has them working in customer service
View ArticleMy T-mobile bill does not have the correct breakdown
Hello, I recently added another phone to my plan and my most recent bill does not show the correct breakdown. I have spoken to customer support but they are unable to help. How do I contact someone...
View Article