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Add a line Declined but still charged!
Hello guys today i tried to add a line to my account, but it said that my Debit card was declined, but if i check with my bank it shows that they deducted the payment!, i tried to call customer support...
View Articleauto pay won't work for my account
i tried setting up auto pay for my account. there are three places where my.t-mobile.com shows your auto pay status for prepaid accounts.1. on the main page when you first login under my account...
View ArticleT-Mobile - US Billing
When that option pops up for a purchase, is what you're purchasing going to your T-Mobile account? Like is it going to show up on the T-Mobile bill as opposed to your credit card bill?
View Articlecannot refill on My T-Mobile
I've been trying several times to refill my account using credit card on My T-Mobile but never succeeded. First couple of times I got "not authorized" error. Supposedly saying credit card was not...
View ArticleProblems Applying for Employee Discount
I signed up for the advantage program to get my discount. My employer qualified for it (government worker), and I took the correct steps by verifying my work email and waiting for over a month and...
View ArticleT-mobile discriminates against pre-paid customers
I was trying to share my experience as a former T-Mobile prepaid customer but my post is being deleted as I type. Interesting!
View ArticleBill for WI Fi Call
I;m being charge for using Wi- Fi calling. Accordinig to Puerto Rico ( An United State Common Wealth(yes we are part of the USA))The reason for this is that I dont have long distance. According to your...
View ArticleExpired SSL certificate for mobile billing
Any chance T-Mo's lazy IT staff will get around to renewing the SSL certificate for https://m.my.t-mobile.com/? It expired back on May 9th, 2014 and it prevents mobile billing access from working when...
View ArticleCancelling a line with an EIP attached
I have a family plan and I want to cancel one line that has an EIP attached to it. How do I go about cancelling the line? Can I pay off the phone online and call customer service to cancel the line...
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incorrect billing
My bill is not correct. I canceled my service within the 14 day buyers remorse period, but I am still receiving a "LATE" notice for $75
View ArticleMy T-Mobile Account Nicknames
On the My T-Mobile site it would be nice if where it listed your number you could change the name next to the number. So I have three accounts. The three people on the account do not all have the same...
View Article$10 Add a line fee for Mobile Internet Device
I took advantage of the Free until 2015 1GB Tablet data plan T-mobile is currently offering. It was my understanding that this plan would be totally free for Voice plan customers who add a mobile...
View ArticleETF Denial after Denial
Alright so my girlfriend and i decided to go to T-Mobile about 3 weeks ago. The only reason I agreed to go to T-Mobile was because the customer service representative told that they will pay my ETF. I...
View ArticleKeeping Prepaid Number Active
I have T-Mobile Prepaid number with the $80 plan and the Pending rate plan (07/5/2014) shows as "Pay As You Go - $0/month". Since I am a visitor in the US and already left US, I do not wish to use for...
View ArticleI have a Samsung Captivate I-879 I want to move to T-Mobile
I am considering moving to T-Mobile USA with a unlocked phone that I have been using on the T-Mobile UK, Orange France, and (when in the USA) ATT Go Phone. Since I am going to be in the US for nine...
View ArticleT-Mobile Contract Termination Fee for a Simple Choice Plan With No Contract
Hi, I initially was with AT&T but hated them because they didn't have good coverage in my area. When I saw the news that t-mobile would pay your early termination fee I felt it was an opportunity...
View Articlecan't wait to switch from T-Mobile
My bill is never right, it's a lot more than they told me it would be when I first signed up, phone gets no reception in places where other people I'm with do get reception, I was forcefully signed up...
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Why is my EIP not showing in my account and why do I have 2 accounts for the...
I am a new tmobile customer and I just got an iphone last month. Somewhere in the process of activating my account it got very messed up and I ended up with two accounts for the same phone. I was told...
View ArticleBilled twice?
For some reason, I was billed twice without receiving a notification about it. And last month I had a bill of around 29 dollars with a minus sign next to it. What happened?
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