Bill PDF broken
Viewing any bill PDF with the "print bill" button under billing has not worked for me today. When I log the HTTP request, it shows a failure with status code 504: Gateway Timeout. Please have website...
View ArticlePaying more than what I should
I got a my bill the other day and it says that I payed $64.80. On my Service Agreement paper, it says that my first month will be $54.84. Why am I paying $10 more than what I should? Please help!
View ArticleDeposit Money Returned After 1 year.
I was told that I had to deposit $400 when I first opened my account in 2013. I understand that T-mobile doesn't do that anymore, but It's been a year since then and I did just received my deposit...
View Articlecan't wait to switch from T-Mobile
My bill is never right, it's a lot more than they told me it would be when I first signed up, phone gets no reception in places where other people I'm with do get reception, I was forcefully signed up...
View ArticleDeductable
I was told about the amazing jump program in January and loved the idea of getting a new phone. But was not told about the deductible I would have to pay if anything happened to my phone. I have a...
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Add a line Declined but still charged!
Hello guys today i tried to add a line to my account, but it said that my Debit card was declined, but if i check with my bank it shows that they deducted the payment!, i tried to call customer support...
View ArticleProblems Applying for Employee Discount
I signed up for the advantage program to get my discount. My employer qualified for it (government worker), and I took the correct steps by verifying my work email and waiting for over a month and...
View ArticleT-mobile discriminates against pre-paid customers
I was trying to share my experience as a former T-Mobile prepaid customer but my post is being deleted as I type. Interesting!
View ArticleHow to stop third-party "premium service" bills?
In November, a crammer somehow seems to have signed me up for a $9.99-per-month "service" that shows up on my bill. When I talked to T-Mobile customer care, they promised a refund and to stop the...
View ArticleBill for WI Fi Call
I;m being charge for using Wi- Fi calling. Accordinig to Puerto Rico ( An United State Common Wealth(yes we are part of the USA))The reason for this is that I dont have long distance. According to your...
View ArticleCancelling a line with an EIP attached
I have a family plan and I want to cancel one line that has an EIP attached to it. How do I go about cancelling the line? Can I pay off the phone online and call customer service to cancel the line...
View Articlecorp discount
The girl at the tmobile store said i can get a discount on my bill since i'm a first responder but the web address she wrote down doesnt work so how do i get it
View ArticleT-Mobile Contract Termination Fee for a Simple Choice Plan With No Contract
Hi, I initially was with AT&T but hated them because they didn't have good coverage in my area. When I saw the news that t-mobile would pay your early termination fee I felt it was an opportunity...
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What USSD code do I enter to get used minutes? #999#, #646#, #225# don't work
#999# says "Your T-Mobile Prepaid account balance is 0.00 USD. To add more minutes, dial *233 or redeem a refill card. #646# says "Please dial #BAL# to check your remaining balance". #225# (#BAL#) says...
View ArticleWhat is the short code 22300 mean on my bill usage?
I keep seeing short code 22300 on my bill usage as a text, but there were no incoming or outgoing texts at the time they appeared for on the bill usage. The other day there were 17 on one line.
View ArticleEIP Payment does not work
This is now month three of not being able to use your EIP payment online. I have tried IE 11, Chrome, and Mozilla, but none work. I have tried different computers, but that does not work. I have...
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Get help with your rebate
If you need help with your rebate, we got you covered! You can request a rebate by mail or online at our T-Mobile Rebates page. Keep in mind all rebates can up to 8 weeks from the time of receipt. Once...
View ArticleUpgrading phone is broken
I brought my phone to T-Mobile, now I want to upgrade to a new phone. But every time I try to sign it says "Please make sure the name for your electronic signature matches the name on the account." The...
View ArticleI'm still unable to check my minutes on prepay. #MIN# not working, neither is...
I commented over a week ago, then was told to contact tech support and create a ticket. I did that last Friday and was told I would be contacted within 72 hours. I still have not been contacted and...
View ArticleI cannot add more funds to my account using a credit card.
When I try to refill my prepaid card on t-mibile website, I get error message below. "Sorry - we're not able to match the T-Mobile number you entered to a Prepaid accout. Please confirm that you...
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