Runaround in getting military veteran discount applied
Five months ago, I contacted TMO about switching my service from Verizon to TMO. The representative assured me that military veterans are eligible for a 15% discount. This discount was instrumental in...
View Article"Returned damaged phone was not scanned by UPS" conspiracy
I have been a loyal T-mobile customer for 11 years. Few weeks ago I send back a defective Samsung galaxy phone to T-mobile using a pre-labelled package at a UPS drop box located at Massachusetts...
View ArticleRefil my occasional prepaid cell when abroad
Hi there, I'm based in the UK and have a US Tmobile PAYG mobile phone that I use when I come over to the US yearly. It just so happens that this year I can't go, but I'd like to keep my number, so I...
View ArticleT-Mobile sent me to collections from a small bill they allege from 4 years ago?
I just received a bizarre phone call from a collection agency. They said they're calling about a T-Mobile balance of $46.64. I asked what it was for and they said they didn't know, so I called T-Mobile...
View ArticleHOW TO FILE A COMPLAINT
HOW CAN I FILE A COMPLAINT WITH TMOBILE?? I HAVE AN ISSUE THAT NEEDS TO BE RESOLVED ASAP!! IVE TRIED CUSTOMER SERVICE (800 NUMBER) THAT WAS A WASTE OF TIME! I TRIED GOING TO THE STORE AND THEY JUST...
View ArticleOne time charge for Out of Warranty Fee! Why am i being charged for a...
I have an LG G2 phone that i received as soon as i activated it that same day it would not let me be on the internet and the motion sensor was not working. It started freezing and not sending messages...
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Advantage Rebate cards fiction??
Before I switched from At&t( Which I regret doing), I was unsure whether to switch to Verizon or T-mobile, Sprint was never an option as they have bad service in my area. I decided to go with...
View Articlecannot edit my 911 address
I am trying to change my 911 address to the correct one,but when going to https://my.t-mobile.com/profile/customerinfo.aspxthe rest of the fields (name, email address etc.) are available for...
View Articlemy.t-mobile.com down?
I've been trying for the past 3 hours to pay my bill but my.t-mobile.com is down. Sometimes I can get to the log in screen, but then it times out when trying to login. Any idea on when it will be...
View Articleemployee discount
Help- My husband received a letter saying he needed to have his work discount reverified.We have had tmobile for many years. He used to be able to go to Tmobile store and show work id badge. He can't...
View ArticleETF Denial reason Does No tmake sense
I have tried 4 times to get the ETF reimbursment "promo" to work for me. My denial reason is not stated on any of the HELP or FAQ's. I spoke to Tmobile customer service and they stated that my...
View ArticleReasking about employee discount
My previous thread was assumed answered when it wasn't,so i am asking again. We have always been able to bring work id to store to verify id employee discount. We can't do that anymore. The store...
View ArticleTmobile account password not working??
I have been using my tmobile account on their website for quite a while now, even using it very recently. Today I tried loging in and my password did not work.I am absolutely sure that it is correct...
View ArticleHow do I fight these ridiculous charges - About to leave t-mobile
So, I went on a cruise. I was told that if I didn't connect to the marine network, I wouldn't have network coverage (which was fine by me) but could still use my phone. When I got on the ship, and...
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tmobile discounts??
A while back t mobile, while I was talking to them mentioned there were discounts programs . One of the programs were AAA which I galdly joined in order to get a discount. For over a year I have been...
View ArticleT-Mobile - US Billing
When that option pops up for a purchase, is what you're purchasing going to your T-Mobile account? Like is it going to show up on the T-Mobile bill as opposed to your credit card bill?
View Articleauto pay won't work for my account
i tried setting up auto pay for my account. there are three places where my.t-mobile.com shows your auto pay status for prepaid accounts.1. on the main page when you first login under my account...
View ArticlePremium Services Refund Program FAQs
Find answers to commonly asked questions about the refund program for premium text message (SMS) services. FAQsWhat is the Premium SMS Services Refund Program?If you incurred unauthorized premium text...
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