I was with tmobile for 9 years and left for Verizon because I was sick of dealing with customer service that didn't seem to give a flip that our phones weren't working properly. They just kept saying how weird that my phone would have full service and my husband right beside me had no service, then claim it must be a tower issue and "put in a work order" to check on it. A year later, we gave up and terminated our service. We came back because it seemed like a better deal...SEEMED being the operative word. We are both school teachers and we've always received a 15% discount, so we asked the young lady at the store about the discount. She said it was available, but we would have to call customer service to take care of it. I called and they immediately told me I had to get online to take care of it. I got online and proceeded to search for almost 30 minutes before I found the correct link. There, I discovered that there is in fact NO LONGER A DISCOUNT!!!!! We can apply and get a $25 card to be used ONLY toward a tmobile purchase each year. This is a FAR CRY from 15% off monthly bills. I am satisfied with our service now and issues have been solved in a much better manner than my previous time with this provider, but I find it outrageous that I was entirely mislead and LIED to at the store. If the sales people are aware of the situation and intentionally misleading customers to make sales, I am appalled. If they don't know any better, then this company needs to seriously reevaluate your training and communication between the people in the stores and the people on the other end of the line. Also, a more easily navigable website would be nice. I had to read through other peoples questions to find the link. At the end of it all, I don't even mind paying the amount we do for what we get (it is more than we were paying, but we like the JUMP so we're alright as long as the service is good), but I despise feeling lied to and there's no other way to describe what's going on in regards to the new "discount" policy. INFORM YOUR STORE SALES PEOPLE...Honesty is the best policy and a $25 gift card each year IS NOT THE SAME as a discount!!!!
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