POOR CUSTOMER SERVICE
I switched to Verizon wireless around March due only to the fact that T-Mobile did not have reception in an area I needed it. Up until then, I really like T-Mobile. However, after cancelling the...
View ArticlePremium Text Message Refund Program
Learn about the Premium Text Message Refund Program (sometimes referred to as the T-Mobile Premium SMS Refund Program). Premium Text Message Refund ProgramDo you qualify for a refund?If you incurred...
View ArticleEarly termination fee reimbursement frustrations
I was so excited to get the chance to switch to T-Mobile from Verizon, especially hearing that they would pay my ETF fee, which was the main reason I choose T-Mobile. Well, so far, it has been no end...
View ArticleAbout ETF reimbursements
Learn how you and your family can get reimbursed for your Early Termination Fees (ETFs) when you switch to T-Mobile and trade in your devices. This is also available to existing T-Mobile customers....
View ArticleEligible ETF reimbursement?
Hello, I am thinking of switching from Verizon with my iphone 5. However, I would like to use my older Iphone 3Gs from ATT for the ETF reimbursement (I do not care about trade in value). Would this...
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Not Receiving Verification SMS from Skype and Chase
I have tried to get some help from T-Mobile Technical Care 7-8 times in the past week but have not made any progress so I am posting here. I ported one of my family lines from Verizon to T-Mobile to...
View ArticleAdvantage discount
waiting to get discount since I work for MA state agency. When I typed my work email ii received a reply saying that I was eligible for advantage discount but that was almost a month ago and I am not...
View ArticleGovernment Discount for Public School Employees?
I have been with T-Mobile for over 4 years and have always received a government discount. However when I was asked to verify my email address, I was informed that I no longer qualified. On T-Mobile’s...
View Articleauto pay still won't work for my account
see my previous thread: auto pay won't work for my account i tried setting up auto pay for my account. there are three places where my.t-mobile.com shows your auto pay status for prepaid accounts.1. on...
View ArticleCARRIER UNLOCK / DESBLOQUEAR OPERADORA
I bought acell phonein the United Statesandsigned upto T-Mobile carrier. Howdo I unlockthe device touseit hereinBrazil: Thank you! Comprei um celular nos Estados Unidos e cadastrei a operadora...
View ArticleETF Reimbursment Question
If I have a family of 5, but only 4 of them are with ATT in a contract and I'm using Ting (Sprint Network), can I still switch all of us to T-Mobile into a 5 person 110 dollar (1 GB each member) plan?...
View ArticleUnited States Postal Service Discount
I placed my order on the Advantage Direct United States Postal Service portal. I went through the checkout process with a total price of $59.50 a month with the discount but then I received an email...
View Articlemy phone
I would like to know what is wrong with my phone< I choose not to renew my unlimited account and just go back to pay as I go so I only put ten dollars on my phone and can not send text messages....
View Articleis there any way I can do a payment plan to get my phone back on? I am a...
Can I get on a payment plan to get my phone back on? I am a heart and kidney patient. I need my phone to get in contact with my doctors ifvi have to go to the hospital.
View ArticleGRACE PERIOD FOR A PAST DUE BILL???
Howdy, my bill is due today, but i wont be able to pay til the 25th which is fri. Would my service be shut off?
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T-Mobile Simple Choice VAL plan is MISSLEADING
I called prior to joining T-Mobile to ask about the non-contract and umlimited data and call plan. The plan they call "Simple Choice Value Plan". After talking to 3 different representatives they all...
View ArticleDeceptive practices are infuriating!!!
I was with tmobile for 9 years and left for Verizon because I was sick of dealing with customer service that didn't seem to give a flip that our phones weren't working properly. They just kept saying...
View Articlecannot edit my 911 address
I am trying to change my 911 address to the correct one,but when going to https://my.t-mobile.com/profile/customerinfo.aspxthe rest of the fields (name, email address etc.) are available for...
View ArticleHow do I find out where my pay-as-you-go balance went?
I just found out that I have a $0 balance on my pay-as-you go account. The last time I checked -- which was months ago -- I had over $100, and I use the phone very little. Does T-Mobile keep a log of...
View ArticleCollections
I had an account with T-mobile about a year ago. During the end of my membership there I had called up, cancelled my account, and I thought it was over with. Didn't use my phone since. Now I noticed...
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