So we are on week 3 or so of this saga...our one-time lump sum arrangement came due today, and of course we don't have the entire balance. When I contact financial care they tell me (of course) that there isn't anything they can do except to note our account that we intend to pay the balance when we can.
We've been customers for 4 years, and have been completely satisfied until now with the arrangements we have been able to make. This is not the first time we've run into issues paying our full balance, for a variety of reasons. However, this is the first time we've met with this absolutely inflexibility as far as arrangements. Unless someone, somewhere in your system can find a way to make this work, I'm afraid we will be taking our business elsewhere. I would think that, when you have a customer that is 1) obviously having difficulties paying the full balance and 2) really, really trying to make arrangements to pay their balance, not just ignoring it, that a company would be doing everything possible to work with the customer. Unfortunately we haven't had much of a favorable response yet, except for people telling me that they "really wish other arrangements could be made" but "the system" won't allow it.
The almighty "system" needs to be changed. Soon.@tmo_matt