I'm trying to trade in my phones for ETF payoff eligibility for an online order. My understanding was that any phone would be eligible for tradein, but when I attempt to enter the IMEI into the trade-in website, I'm told that the phones aren't acceptable for trade-in. How do I go about getting the phones to TMobile for the ETF? (I realize that, as a bit older phones, their value will be $0.)
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