DISCOUNT
I work for fedral govt and when I open this account I applied for the discount but still I have not received the discount yet . can you find what is going in with my discount? thxhyun kim
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Account cancelled on my request, but now I can´t pay my last bill
Hi, I need some help with paying a bill. I lived in the US for 4 years, and now I moved back to Europe. Before leaving I cancelled my T-mobile account, but I still had one payment due. So now I tried...
View ArticleEIP downpayment Price Change
Hi, Customer care stated I have been with tmobile for 2 years now. When service began I had to pay a higher amount of a down payment to get a new device. I was told once a customer reaches 2 years your...
View ArticleIssues with online trade-in for ETF reimbursement
I'm trying to trade in my phones for ETF payoff eligibility for an online order. My understanding was that any phone would be eligible for tradein, but when I attempt to enter the IMEI into the...
View ArticleAdjustment on Termination Fee
Mobile ######### Account ###########, John Zimmerman.I was told to go here to request consideration for an adjustment or complete elimination of the "Contract Termination Fee". After 5 phone...
View ArticleRunaround in getting military veteran discount applied
Five months ago, I contacted TMO about switching my service from Verizon to TMO. The representative assured me that military veterans are eligible for a 15% discount. This discount was instrumental in...
View ArticleWill I Keep Gold Rewards After Switching Back?
I have a Gold Rewards status for the PayAsYouGo plan. I'm thinking about switching to the PayByTheDay plan and later going back to PayAsYouGo, after say 10 days.Will I lose the Gold Rewards status in...
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How do I stop service in foreign country
I move back to Japan from US, not stopping T-mobile service. How can I finish using the service in Japan?
View ArticlePaid more after customer service misled me
Hi,I went today to the T-Mobile store in order to add money to my account, so I don't lose service during my last week in the country, Sept 22nd to 29th. The customer service representative erroneously...
View ArticlePayment not applied to account correctly/billing shows past due
Hello, I paid my bill last month, on time and now my next bill is stating 2 months are due. I took a screen shot to even show that $0 + 97 doesn't add up to the $142 being past due. My internet is...
View ArticleIt's impossible for me to purchase from your website. I'm extremely frustrated.
Hi, I've tried, nine times, on your online site, and twice over the phone, to purchase a plan and 4 phones. However, I received various unhelpful errors with the online site, including...
View ArticleMilitary Discount
Applied for military discount 3 months ago! I still haven't seen the discount on my account! I also haven't received my EFT refund! I am beyond frustrated with this company!!!
View ArticleUnable to submit phone for trade in credit
So, I am coming over from Verizon wireless and decided to take advantage of the ETF credit program that T-Mobile is currently running. I ordered my phone online and received it this past Monday....
View ArticleAbout the T-Mobile Visa Prepaid Card
Hi, I'm just wondering why isn't Puerto Rico in the list to sign up for the card. Thanks.
View ArticleIncrease in T-Mobile fees and charges & Gov't taxes and fees
There is an increase between my July and June phone bills. The difference is mostly due to the an increase of the Federal Universal Service Fund. According to your fee explanation, "Universal Service...
View ArticleWhy isn't my billing the same amount each month.
I am the head of the household and pay the bills, I have been with T-Mobile for a long time in excess of ten years, however for the past 2-4 years my family plan seems never to be the same each month,...
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