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Trouble registering phones for trade in
I am trying to register my old phones from Sprint for trade in so I can qualify for the ETF reimbursement promotion. When I enter my order number, it says "We're sorry. You've reached the maximum...
View ArticleIssues with online trade-in for ETF reimbursement
I'm trying to trade in my phones for ETF payoff eligibility for an online order. My understanding was that any phone would be eligible for tradein, but when I attempt to enter the IMEI into the...
View ArticleProof of Payment without Access to My T-Mobile .... Impossible according to...
So after talking to 2 different people and 1 supervisor at customer service I was told they could not get me any proof of payment and that I had to get it through My T-Mobile. I am in Germany so my...
View ArticlePrint bill (PDF) not working for the last 10 days; see error below
We’re sorry. We are unable to retrieve the bill you requested at this time. Please try again later.For immediate assistance, please call Customer Care at 1-800-937-8997 or dial 611 from your mobile...
View ArticleCancellation fees
can anyone tell me why I would be asked to pay 400$ in early cancellation when tmobile doesn't service the area at all that I just moved to?i Didn't want to and wouldn't have switched,but I do most of...
View ArticleHow can I find out when my contract expires without calling customer service?
When does my contract expire? I'd like to find out without having to call customer service. Thanks,K.L.
View ArticleViewing payment history for prepaid?
Hi So I'm currently using T-Mobile Prepaid and I was wondering if there is a way that I can view the payment history for my account from the T-Mobile website? After a somewhat thorough search, I...
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Jump Help
I lost my phone and can't get it back. I decided to upgrade my phone through t-mobile and the representative agreed to cancel out my remaining EIP and sent me a LG G3. I haven't received my new phone...
View ArticlePaid more after customer service misled me
Hi,I went today to the T-Mobile store in order to add money to my account, so I don't lose service during my last week in the country, Sept 22nd to 29th. The customer service representative erroneously...
View ArticlePayment not applied to account correctly/billing shows past due
Hello, I paid my bill last month, on time and now my next bill is stating 2 months are due. I took a screen shot to even show that $0 + 97 doesn't add up to the $142 being past due. My internet is...
View ArticleMade payment....says its not paid.
I have a prepaid 50$ plan. I enrolled in automatic payments, and today it was supposed to renew. Well, 50 was taken out of my account , but it says my plan isn't paid for yet and my data usage hasn't...
View ArticleUnderstanding how changing bill due date affects current and future bills
T-Mobile has made it very apparent that their trying to simplify a lot of their plans, services and the overall customer experience. However I am still personally confused on how T-Mobile exactly...
View ArticleAbout the T-Mobile Visa Prepaid Card
Hi, I'm just wondering why isn't Puerto Rico in the list to sign up for the card. Thanks.
View ArticleIncrease in T-Mobile fees and charges & Gov't taxes and fees
There is an increase between my July and June phone bills. The difference is mostly due to the an increase of the Federal Universal Service Fund. According to your fee explanation, "Universal Service...
View ArticleWalmart $30 kit activation: where is the PIN number?
I am trying to activate my $30 activation kit purchased from Warlmart online. I am trying to activate it with a Motorola phone I purchased from Motorola directly. The activation card says "Initial $30...
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Complaint on conflicting information on account billing
I've never been so disappointed with T-Mobile, and I've been with you guy's for year's. I've been dealing with an on going issue for about 3-4 month's now, and I have yet to get a resolution. I am...
View ArticlePrint bill (PDF) not working for the last 10 days; see error below
We’re sorry. We are unable to retrieve the bill you requested at this time. Please try again later.For immediate assistance, please call Customer Care at 1-800-937-8997 or dial 611 from your mobile...
View ArticleBilling
I had paid one price when I set up my phone and now I just rec. another bill in the mail for $50 !Why am I getting billed for another fifty dollars when I already paid one price to get my phone and...
View Articlecancelation
I went to make a payment on my account this morning, only to find out my line has been canceled.
View Article2 yr contract
How would I go about finding when my 2 year contract is up? I would like to get a new phone soon. Thanks!
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