ETF payments and reimbursements
Hi! I received a check payable to "AT&T mobility" for $100, dated July 17th. Nothing on the check indicates that it is from T-mobile but it does have my AT&T account number on it and states...
View ArticleEmployee Discount Still Missing
I'm just going to be honest - I'm getting real frustrated. I went through 3 weeks last month where I went back and forth with T-Mobile about my employee discount and finally it got resolved (or so I...
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surprise in final bill
On May 12, 2014, I switched from a Verizon postpaid plan to a Tmobile postpaid plan. I would have stayed with Tmobile, except I always had poor signal in my house (my phone would often say "no...
View ArticleETF reimbursement issue- NO RMA- can someone please help?
Hello, Hoping a Tforce specialist can help me. I placed my order to switch to Tmobile over the phone. I was instructed to port over my number once I received the phone I ordered, which I did....
View ArticleETF reimbursement mailed 7/22 still not received?
I understand mail can take a little while, but a month from mailing date is ridiculous. Anyone have experience with the mailing date to receiving turn around time?
View Articlecalls records on both lines
ok im trying to access call records for both my lines im the primary acct holder
View ArticleAccount is already closed, receive another bill.....
Hi, Could you please check my account number. It was an account for me and my husband without contract. We paid $80 deposit for it . We canceled the account on July 4th. We've been told we'll receive...
View ArticleJump program issue
I Have 3 lines on my account. All 3 with jump! The 2nd line has severe damage to it. (Cracked screen in several places). now, hope I explain this clearly....I can't jump this line because it's saying...
View ArticleGold rewards forfeited?
Hello. I had an account in gold rewards status earlier today and it was pay as you go. I switched today from pay as you go to $3 pay by the day. I was advised that for the duration I stay in pay by...
View ArticleUnable to submit phone for trade in credit
So, I am coming over from Verizon wireless and decided to take advantage of the ETF credit program that T-Mobile is currently running. I ordered my phone online and received it this past Monday....
View ArticleIf my bill is due on 18th shouldn't it be disconnected on 19th wtf
I don't get it my phone gets cut off before am even late on my payment
View ArticleMy phone still isn't working and I can't reach ANYONE at T MOBILE! !!!
PLEASE HELP!!!!! My account was temporarily suspended due to billing issues (because my account got hacked and charges from Brazil started showing up out of nowhere)! So I called customer service...
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tmobile discounts??
A while back t mobile, while I was talking to them mentioned there were discounts programs . One of the programs were AAA which I galdly joined in order to get a discount. For over a year I have been...
View ArticleMilitary Discount Help
So I'm searching these forums and it seems that people who are getting the help they need to apply their military discounts are getting private messages instead of sharing a real answer. The only thing...
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Can't set up easy pay. Really?
I tried to set up easy pay via the website and when I get to the easy pay page it immediately redirects me to my profile page.Someone on the text support channel said they would escalate my case to IT...
View Articlehow come I can't the outgoing calls on my.t-mobile?
when I log on the website to check the usage, it'a only showing my incoming calls. why is it not showing the outgoing phone calls too?
View ArticleFees charged twice on both account and line level for family plan
I have a t-mobile family plan with 4 lines. Some of the fees including Federal Universal Service Fund, State & local sales tax are charged twice on both account level and each line level (five...
View ArticleUsage Details - Voice
My usage details for voice calls is only showing incoming calls I've made not any of my outgoing calls. Why is this and how can I fix it?
View ArticleRidiculous billing!
Hello T-mobile,I recently just got my billing amount for the last billing period on my account. I have a 5 line family plan and the bill was $369 instead of regular $120 I have been paying for the last...
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