Military Discount
Applied for military discount 3 months ago! I still haven't seen the discount on my account! I also haven't received my EFT refund! I am beyond frustrated with this company!!!
View ArticleETF mailed 7/8 and still not recieved
After waiting forever for my ETF, I found out today it was mailed out 7/8. I never received it. My whole experience with T Mobile has been horrific. I was counting on the funds from my ETF to fund a...
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Will not pay ETF from AT&T
Well, I've submitted twice and I just get these canned responses ... "not enough information..." I talked to TMobile support and was told that AT&T's "Balance of Installment Plan" that is, Early...
View ArticleIssues with online trade-in for ETF reimbursement
I'm trying to trade in my phones for ETF payoff eligibility for an online order. My understanding was that any phone would be eligible for tradein, but when I attempt to enter the IMEI into the...
View ArticleQuestion: Billing for temporary suspension of one of my lines?
I'm on the Simple Choice family plan with 5 lines. I plan on suspending one of the lines for a while until we find a use for another number in the future. In fact, in the first place, we only got the...
View ArticleCredit Card / Checking Account Payment Always Declined
Paying my T-Mobile bill is always the biggest pain in the world.I've tried it from several devices, multiple web browsers, cleared the cookies, etc... all the stuff recommended in older threads (there...
View ArticleEIP Early Payoff
I just paid off my EIP early and after I read a lot of posts about how this actually caused people's phone bills to inflate and it worried me. If I pay $63 (more than is needed for my monthly bill,...
View ArticleTwo EIPs on One Line
Hello, I was able to replace a phone that was lost 2 months ago that still has an EIP balance today with another phone that I also got using EIP. Both install plans are for the same line. My question...
View ArticleComplaint with store sales rep
I am a new T Mobile customer and am very satisfied with the service so far, but had an issue this past weekend with a sales person (unnamed) at the local T-Mobile store. My wife and I had signed up for...
View ArticleWe never received military discount, nor ETF credits.
We left AT&T and switched to T-Mobile because we heard get things about the company. AT&T often had hidden charges and was overly expensive for the horrible service and customer service....
View ArticleI am in a 2 year contract. Can I pay off my contract in full, or do I have to...
Can I pay off my contract in full ? I have about 3months left. Please help me out. Thanks. 999nevermind707
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How do I stop service in foreign country
I move back to Japan from US, not stopping T-mobile service. How can I finish using the service in Japan?
View Article200mb free data for life not really free?
I recently had to switch my voice plan to another carrier. I have 3 data devices remaining that are supposed to be on the Free Data for Life plan where I get 200mb of data free every month for the life...
View Articlehow to cancel post paid data plan for tablet online?
I need to cancel my data plan for my tablet how I cannot find any links in my-tmo to do this. The only links I can find is to add or change plan. If someone could point me in the right direction I...
View ArticlePrint bill (PDF) not working for the last 10 days; see error below
We’re sorry. We are unable to retrieve the bill you requested at this time. Please try again later.For immediate assistance, please call Customer Care at 1-800-937-8997 or dial 611 from your mobile...
View ArticleBalance I was unaware of sent to collections!!
I have been so frustrated with T-mobile since I recently found out I had a delinquent balance, that I was not aware of, go in to collections!!! Back in 2009 I switched from flex pay to a monthly plan....
View ArticleEIP payment: should I pay separately or not?
I've been a bit confused about how EIP payments should work. I'm on a family plan so I'm not the primary account holder. Is my EIP payment included in our monthly bill or not? For example, my payment...
View ArticleNew Customers: When Does Billing START?
Hello T-Mobile Community, Standard or Depends on When you Joined - Do all T-Mobile bills have the same start and end dates for a regular month's bill? For example, if I start in the middle of the...
View ArticlePremium Service Charge
I've been getting a premium service charge for the past few months... It was disabled by someone from T-mobile support center in one of those months but it's back the very next month... she even...
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