i am having trouble viewing my bill online since yesterday, i try using...
i been having trouble viewing my bill online i keep getting message i am having trouble viewing my bill online since yesterday, i try using another browser and i get the same error The website says to...
View Articleusage cycle missing
on my account there is a missing usage cycle missing.it shows me my usage jun 7-july 6. then aug7-present. I was wondering how i can access from july 6-aug7
View Articledesbloqueo iphone 5s
Estoy en rep.dom y compre un movil bloqueado para tmobile como puedo obtener un desbloqueo para usarlo en la red de claro dominicana.@
View ArticleWarranty repair phone returned and no credit on my bill
I have returned my warranty repair. It was after 45 days but due to my father having a stroke and other issues I unfortunately forgot to return the phone in a timely manner. I spoke with customer...
View ArticleMilitary Discount
Applied for military discount 3 months ago! I still haven't seen the discount on my account! I also haven't received my EFT refund! I am beyond frustrated with this company!!!
View ArticleBotched Transaction.
Can anyone tell my how to go about resolving this issue? At the end of June, I purchased 2 new devices. I was offered $175 per line credit from T-Mobile, for being a long time loyal customer. In...
View ArticleClosed account billing question
I have an old account that I believed to be closed going to 2 different collection agencies. Who can I speak to about this and how do I contact them?
View Articlefirst bill so high?
I switch over to T-mobile last sunday 8/3, and I got bill today usage from 8/3~8/4 bill is close to $274 including EIP, I was thinking A LOT less for first month.. am I paying like prepaid now? pay...
View ArticleBalance I was unaware of sent to collections!!
I have been so frustrated with T-mobile since I recently found out I had a delinquent balance, that I was not aware of, go in to collections!!! Back in 2009 I switched from flex pay to a monthly plan....
View ArticlePhone Upgrade with EIP
Hello, Last year I purchased the LG G2 on an installment plan (EIP). Just this month I upgraded to the LG G3. I went to the online trade-in tool and entered the G2's IMEI; the message returned was...
View ArticleTricked into staying with TMO!
I've been a customer with Tmobile for 10 years. Was considering leaving until I was offered credit towards a new device. This was a special "loyalty" credit. This is where being "loyal" stopped and...
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Guam isn't part of the United States?!
So I call TMO customer service and ask why they charge 29 cents a minute to call Guam since I have an unlimited nationwide calling plan. Astonishingly, I get told repeatedly that Guam is not part of...
View Article200mb free data for life not really free?
I recently had to switch my voice plan to another carrier. I have 3 data devices remaining that are supposed to be on the Free Data for Life plan where I get 200mb of data free every month for the life...
View ArticleHow to get call/message logs from over 12 months ago
My issue is as stated in the title. I do not have a prepaid phone, and have been with t mobile via contract and now non contract for over 4 years now. I spoke with a t mobile representative over the...
View ArticleHow do i find our about early termination??
I had got my stepson a phone about 6months ago or so, and now he may be moving back to his moms and i refuse to pay for a phone for him while he is not under my roof. How do i find out if i will have...
View ArticleEIP payment: should I pay separately or not?
I've been a bit confused about how EIP payments should work. I'm on a family plan so I'm not the primary account holder. Is my EIP payment included in our monthly bill or not? For example, my payment...
View ArticleWarranty repair phone returned and no credit on my bill
I have returned my warranty repair. It was after 45 days but due to my father having a stroke and other issues I unfortunately forgot to return the phone in a timely manner. I spoke with customer...
View ArticlePremium Service Charge
I've been getting a premium service charge for the past few months... It was disabled by someone from T-mobile support center in one of those months but it's back the very next month... she even...
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