How do you find your payment history?
Ever since they changed the website, I can not find how to view my payments. I share my family account between 4 people and that is how i keep track of who paid how much. Helps me keep track of who...
View ArticleChecking Account Declined?
I always pay my bill online and tonight, I keep getting the error message below. My account is good, and I have no issues with any other company. I've cleared cookies, used another browser, etc....
View ArticleFees & Charges, Goverment Taxes & Fees? Extra Charges?
I have 5 lines and I was billed the following for each of the 5 lines:Federal Universal Service Fund (0.05, 0.20, 0.20, 0.05, 0.20)TX Recovery Fee (0.26, 0.07, 0.31, 0.22, 0.07)Regulatory Programs Fee...
View ArticleETF reimbursement
I would like to know why I have received a reimbursement for two hundred and twenty dollars to pay off from my sprint account when I had two phone line open.I thought you guys would pay for the full...
View ArticleWhat is my RMA # and where are the phones I sent in?
I'm honestly sick and tired of this.... I switched to T-Mobile a couple of weeks ago, and sent in two phones as part of the device trade-in program - an iPhone 5 and a Galaxy S4. I haven't heard...
View Article100Min Plan texts+min being charged the same
On my plan I am being charged for each text one text and one minute of talk time. Every month the # of texts and the # of talk minutes used is always the same on MyAccount. This has been going on for...
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I just switched to Tmobile and trying to create an account help?
I just bought an iphone 5c tried signing up and putting my number in and I still don't get a text message.
View Articleeip question
Hello, I had two payments of $20 left towards my nexus. I payed it in full with tmobiles eip payment option on their website, but instead the ammount of money was credited towards my bill. I was told...
View ArticleRunaround in getting military veteran discount applied
Five months ago, I contacted TMO about switching my service from Verizon to TMO. The representative assured me that military veterans are eligible for a 15% discount. This discount was instrumental in...
View ArticleFunds required to activate my account
Hello, My plan ($50 UL Talk Text Data (1GB 4G LTE)- $50/month) started on the 4th of July, and it expired yesterday. Today I wanted to change my plan to a pay by the day one, but when I am going to...
View Articlemy line is cancelled
I set up a payment arrangement for this past Friday. Unfortunately, things came up and I was not able to make that payment. On Sunday morning, my service was not "suspended" it was cancelled! I can't...
View Articlecharged twice
Tmobile charges my debit card twice for my monthly prepaid service. Now one charge has been credited back to my debit card but Tmobile has still not posted my payment to my phone and suspended my...
View ArticleBilling Question - Extensions
I recently lost my job and wanted to know if T-Mobile offers extensions for these types of situations?How can I go about and request for something like this...than you!
View ArticleCan I still view a detailed comparison of my bills?
Hi there, One of the things I like about the T-Mobile billing site is that it has detailed billing comparison features upfront. For some reason, I can't find the bill comparison feature anymore - in...
View ArticleReceipt
I just refilled my pre-paid cell phone. How can I get the receipt for this payment.Thanks
View ArticleAdvantage Program Discount??
I had this discount last year, and i still work for the same company. Now that i wanted to renew it, after t-mobile sent out a postcard, they say i am no longer eligible because they cant verify I...
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Suspended account billing cycle error
Phone account suspended early. My billing cycle clearly says payment due on 8/77.Very annoyed. numerous preemptive text messages are one thing shutting of my phone early because your shoddy automated...
View ArticlePremium Text Message Refund Program
Learn about the Premium Text Message Refund Program (sometimes referred to as the T-Mobile Premium SMS Refund Program). Premium Text Message Refund ProgramDo I qualify for a refund?If you incurred...
View ArticleCredit Card / Checking Account Payment Always Declined
Paying my T-Mobile bill is always the biggest pain in the world.I've tried it from several devices, multiple web browsers, cleared the cookies, etc... all the stuff recommended in older threads (there...
View ArticlePorted my numbers two days after my billing cycle ended still charged for...
I've been with T-Mobile since before they were T-Mobile back in '97. The service has not improved for a while, especially in my hometown area. I barely have signal at the house and nothing above...
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