Insurance scam - T-mobile stole my money and phone
I received a replacement refurbished phone from the jump insurance plan. I had a Samsung note 3 phone. When I received the replacement phone, it did not come with the battery, back cover, phone...
View ArticleCalling in South Korea
Do I need anything special to make calls in South Korea while I visit there.I have a Apple iPhone 5s and a LG iPhone 90Do I make local calls as if I am in the States or do I make local calls a...
View ArticleWiFi hotspot speed and throttling
Well, I tried to do a "chat" on this site, but that was a complete fail, so know I'll try this. Simple question; what is the speed that my hotspot is throttled to after I pass my limit? I understand,...
View ArticleTried to make EIP payment, now I have an "EIP additional payment offset" fee
Hello, About two months ago, my sister switched from a different carrier to T-Mobile under the "Early Termination Fee Reimbursement" promotion. She canceled her old contract, traded in her iPhone 4,...
View ArticleDiscount for military rerirees
Does a military retiree get a discount. I served for 20 years and received a honorable retirement would I get any type of discount? I have a military ID.
View ArticleDissatisfy with Customer Services regarding to refund
My name is Chi, On July 24, I paid over my phone and online. However, it took me more 2 hours to process then I went to the store to make payment.I called to Customer Services to cancel my previous...
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problem with refill online
i don't know what id happening, but i submitted the money with my debit card and still no working Some one can help me?? Payment date:07/22/2014Payment amount:$30.00Account balance:$0.00Funds required...
View ArticleEIPs and Upgrading
So, I have a couple of questions regarding EIPs and upgrading. If a phone with a remaining EIP balance is eligible for an upgrade, but not on the Jump plan, would the rest of the EIP balance be due...
View ArticleUnable to make a payment or schedule separate payments.
Neither will go through. I'm trying to pay off my new balance separately, but neither will go through and I know for a fact that my card used for this purpose still has available funds on it because I...
View ArticleEarly Termination Fee scam?
I switched to T-mobile and brought my own device. I wanted to support the underdog, being sick of the big guys not caring. Got the simple choice plan. Part of the t-mobile advertising is all about "No...
View ArticleBilling system not working.
Ive had this problem repeatedly, and apparently plenty more people have too. Ive spent the past hour trying to pay my bill online. Every time I submit payment, it gives me an error message. To add...
View ArticleRefill an account with credit card
Hi, I just paid my bill using the online refill with my credit card and it was approved but my balance is still $0.00How long it will take to have the balance I paid available in my phone? Order...
View Articletext messages
How can I download my text messages online. and see who text me and the text message itself?
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so sick of T-Mobiles headaches!!
Where do i start?! i have a problem with tmobile every other week! from phone problems to service problems to overcharging me! After being overcharged last month for the 8 time i was reassured it...
View ArticleIssues with billing
Hi All, I just switched from postpaid plan to prepaid plan today because my 2-year contract ends today (8/2). My last postpaid bill should be prorated, right? If yes, the billing cycle is from 7/21 to...
View ArticleInsurance scam - T-mobile stole my money and phone
I received a replacement refurbished phone from the jump insurance plan. I had a Samsung note 3 phone. When I received the replacement phone, it did not come with the battery, back cover, phone...
View Articlebill increased
Hello, my name is Vadim account number **************. My bill is now increased for 14.31 could you tell me why
View ArticleMilitary discount
I was told at the store that I needed to go online to get the military discount for my plan. I cannot seem to find where to do this. I am a disabled veteran so I do not have a military email. Please...
View ArticleT-Mobile deposit amounts on the high side??
Recently switched to T-mobile from Sprint , and so far all is well however I am a bit perplexed at the deposits they are requiring. Currently have 3 lines, all are bringing already fully owned devices...
View ArticleNew phone, unnecessary fees
I'm looking to buy a new phone, while keeping my prepaid $30 a month plan. However, when I add a phone to my cart, I am also being charged a new sim fee ($10), and a refill card fee ($30). I don't...
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