I spoke with customer care last week, regarding a credit I had not received from a returned Samsung phone (after 1+ months). I also needed the duplicate EIP plan removed from my account, for that returned phone. The Customer rep was helpful and I confirmed that the extra EIP has been removed account. But I think they are refunding me for the incorrect order. (I haven't received the actual refund yet, just a notification that it will be sent)
Order #1 contained an equipment down payment, and a smaller monthly EIP payment. (returned)
Order #2 containted no equipment down payment, but a larger monthly EIP payment. (kept)
The EIP that remains on my account is for Order #2, the one I actually DID keep. But it appears Order #2 has been denoted as the one that was returned - the one without the equipment down payment, thus no refund. When actually it was Order #1 that was returned, therefore I believe I should be receiving a larger refund??
Confusing I know. But I have screen shots and order numbers, that I can provide to someone to assist in making sure I'm receiving the correct refund. I'm just not sure where to submit that too. Thank you!