I am beginning to wonder about t-Mobile's ethics in billing. For instance, they do not tell you that when they break your bill up into payments that this bill becomes some separate entity in and of itself wihtin you entire bill. Thus, if you think you have paid off your bill, think again sucker! I found this out when I went to a T-Mobile store to get a new phone. I couldn't get a new one due to the fact that I still owed T-Mobile money on my bill. Even though the bill shows a 0 balance due! This was not explained to me when I first made the payment arrangement. Hmmmmmm.............. Customer service informed me that I would have to pay off the Payment plan on my bill in order to set up EIP for a new phone. That I need. My is going caputz after 3 years. All I got was an, "I understand your frustration and we apologize that things were not explained to you properly. And for any misunderstanding." Sorry doesn't cut it in this case. I feel lied too. I asked to speak to someone higher up and got the same run around. This person said they would have to have a manager contact me as she was in a meeting. Riiiiight. On top of this the store did not even have the phone I originally wanted. I was going to have to go with another phone that cost more than what I really wanted to pay. Oh, and look out if you decide to change plans. You will find you are pretty much forced to stay with the plan you have. This is if you have grandfathered in price plans. You will lose the discounted price amount when you change plans. And end up paying more at the end of the year when that special runs out. Prices will revert to normal current prices. And don't even try to contact the CEO regarding these types of issues. They will not give you any information on contacting him. Why? Probably doesn't care about the little guy since he has a multi million dollar salary now. I thought T-Mobile was above this kind of subterfuge. I guess not. My family has been with T-Mobile since it started out. So much for customer loyalty also.
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