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ETF Reimbursement
Just received the ETF Reimburement for my husbands phone line.My line was apparently denied, because I did not port my number over to T-Mobile. We just moved and I thought it was a good idea to get a...
View ArticleEIP Pending on iPhone 6 Plus
I upgraded (not JUMP) my line from a Note 3 to the iPhone 6 Plus on 9/12/14. I was never sent the EIP e-mail (yes, I've checked all folders). Each time I login to my account to check the order status,...
View ArticleBogus Water Damage Charge on UNDER WARRANTY Item
Hello: Can someone from TMobile please reply? I sent my LG G-Flex in for repair since it would not charge using any charger except the factory; I tired at least a dozen chargers, including some at the...
View ArticlePayment
HelloMy issue is with my monthly payment...A payment was paid by my bank through "Bill Pay" on the 12th. My bank statement shows "Two" payments deducted from my bank acct 9/12/14-9/16/14. I contacted...
View ArticleQuestion on EIP payment through regular bill pay
Hello, I have an appointment at a local T-Mobile store on Friday to upgrade to the iPhone 6. We had $189 to pay off on our devices before becoming Jump eligible. So, 5 days ago we went to the...
View ArticleHas anyone else had this happen? Want answers, not apologies!
I am beginning to wonder about t-Mobile's ethics in billing. For instance, they do not tell you that when they break your bill up into payments that this bill becomes some separate entity in and of...
View ArticleReverting back to the $30 a month plan
My $30 a month unlimited text, data, and 100 min of talk plan expired and I was unable to renew it so I was reverted to Pay As You Go - Legacy. Is there any way at all to get my old plan back? If not,...
View ArticleWhat does -ve in message means
I am on Pay As You Go legacy plan. In My Current plan details, I have - MESSAGES -1849/0 What does this means. I have opted out of text messages as well as Voice mails.
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View Bill does not work!!!!
Has anyone else been experiencing this issue? I log on to my-t mobile, select billing and then try to view my bill. All I get is a spinning cursor. I have been trying for days. Customer support...
View ArticleAbout ETF reimbursements
Learn how you and your family can get reimbursed for your Early Termination Fees (ETFs) when you switch to T-Mobile and trade in your devices. This is also available to existing T-Mobile customers....
View ArticleUnauthorized Charges
I purchased a T-mobile PREPAID Card with a T-Mobile hot spot device in June 2014 using my debit card. The device was stolen in the month of June when I went out of town. I did not pursue any...
View ArticleWhy were we charged a $200 Contract Termination Fee for canceling our...
After our 2-year AT&T contract ended, we switched to T-Mobile on 11/19/13. Not only did T-Mobile have better prices for what we needed, we were also drawn to how it didn't require us to make any...
View ArticleT-Mobile best trade-in price guarantee FAQs
Find answers to commonly asked questions about the T-Mobile best trade-in value price guarantee. You can combine the trade-in guarantee offer with an Early Termination Fee reimbursement. As long as...
View ArticleCannot view the bill online
I can't see the bill detail online for about a month. It only show "No Data Available" on the bill summary page on My T-Mobile website.If I click "Print bill (PDF)", it only shows "We’re sorry. We are...
View ArticleRefund for returned phone not received
(This is a reposting of a question I posted on 9/11/14. I decided to wait and see if the correct refund appeared on my current bill before going any further, but it was not. So I'm reposting my...
View ArticleMoney "ON HOLD" for pre-oreder iphone6?
So on the 9/14/2014 i talked to a sales rep through the phone and i added 2 new lines and i preordered 2 i phone 6's for the new lines and the total was $217 that i paid that day over the phone. So...
View ArticleSigning Up
Hi, I tried signing up for my t-mobile and it can't because it said my account is temporarily locked and I have to wait 24 hours. I did wait 24 hours, but it would not sign me up and it said the same...
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JUMP! issue
I want to upgrade to the iPhone 6. I came from Verizon earlier this year during the ETF buyout period. I signed both of my family's lines up for the JUMP! program in anticipation of the iPhone 6 and...
View Articlewhy am i lock out of my billing account?
I am trying to check my billing account but I cannot get in. Please assist me
View ArticlePay As You Go "Legacy" Plan Questions
After the Pay As You Go plan changed last week, I'm still grandfathered into the "Legacy" version. I understand from other forum posts that if I ever switch to another plan, I will not be able to...
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