(This is a reposting of a question I posted on 9/11/14. I decided to wait and see if the correct refund appeared on my current bill before going any further, but it was not. So I'm reposting my question for support.)
From 9/11/14: I spoke with customer care last week, regarding a credit I had not received from a returned Samsung phone (after 1+ months). I also needed the duplicate EIP plan removed from my account, for that returned phone. The Customer rep was helpful and I have confirmed that the extra EIP has been removed account. But I think they are refunding me for the incorrect order.
Order #1 contained an equipment down payment, and a smaller monthly EIP payment. (returned)
Order #2 containted no equipment down payment, but a larger monthly EIP payment. (kept)
The EIP that remains on my account is for Order #2, the one I actually DID keep. But it appears Order #2 has been denoted as the one that was returned - the one without the equipment down payment, thus no refund. When actually it was Order #1 that was returned, therefore I believe I should be receiving a larger refund?? In short, I retained the EIP for the larger payment, but was credited for the return on the smaller down-payment. Not consistent with the orders I placed.
Confusing I know. But I have screen shots and order numbers, that I can provide to someone to assist in making sure I'm receiving the correct refund. I'm just not sure where to submit that too. Thank you!