Hello
My issue is with my monthly payment...A payment was paid by my bank through "Bill Pay" on the 12th. My bank statement shows "Two" payments deducted from my bank acct 9/12/14-9/16/14. I contacted T-M they said only one payment was paid.and they did not take another payment. (I cancelled the auto-pay through T-M) therefore no pyt should have been paid thru T-M. Contacted bank and there records show a payment WAS authorized by T-Mobile on 9/16/14.
How can this be possible?? If there is no AutoPay Etc.??
The bank paid the payment for 9/12/14 the Due Date. Where did T-M get the date of 9/16/14?? It does not make sense to me T-Mobile, shows ONE payment only. My bank shows TWO payments and my bank Balance is now $60 less.
I appreciate help on this
Thank You