Got to love it when a Sales Rep LIES to you!
So, back on September 11th I called into TMobile to set up a payment extension on my bill (I have three lines, and my bill was $320 this month). The sales rep I spoke with on the phone had told me that...
View ArticleCan someone please clarify the process of what happens when you leave T-Mobile?
I know a topic associated with leaving T-Mobile may not be the most popular, but it is still the reality that it happens and there hasn't been a lot of clarity on the exact process. So in basic...
View Articlecurrent legacy balance expiration
I am on the legacy pay-as-you-go plan... how do I check on the "my T-Mobile" site to see when my current balance would expire? The web page does not seem to support the legacy plan anymore. When will...
View Article"ETF" We are currently doing system maintenance, please try again later.
I've been going to t-mobile (switch2t-mobile) for 3 weeks now and every time get "We are currently doing system maintenance, please try again later." Seems like a great scam for t-mobile to never pay...
View ArticleHas anyone else had this happen? Want answers, not apologies!
I am beginning to wonder about t-Mobile's ethics in billing. For instance, they do not tell you that when they break your bill up into payments that this bill becomes some separate entity in and of...
View ArticleAbout adjustments & refunds
Learn about adjustments and refunds. Jump to: Refund requestsDeposit refundsCredit balance & Over-payment refundsCredits & adjustmentsWhy a refund request might be declined Refund requestsYou...
View ArticleCant see EasyPay option
I want to make direct debit from my CC and found in support that EasyPay is the option for the same, however I am not able to find EasyPay itself in menus.
View ArticleClik here to view.
Not Receiving Verification SMS from Skype and Chase
I have tried to get some help from T-Mobile Technical Care 7-8 times in the past week but have not made any progress so I am posting here. I ported one of my family lines from Verizon to T-Mobile to...
View Articlewhat does SC 3GB Data and SMHS mean?
seen it on my bill wanted to make sure im paying for something I want
View ArticleWhy the credit check for roaming.
Hi, I just recently switched carriers over to t-mobile for the sole fact that they have included roaming to mexico. I go to Mexico often (Tijuana) and I would really like to have the texting/internet...
View ArticleSays no contract plan- but learnt that it has contract
hi I bought an ipad mini witha data plan which was advertised as no contract plan(it says discount for the 2014regular price after that] Nowhere it is clear that it is a postpaid. So I did not use...
View Articleusing JUMP!
i have jump! and i've already paid half the price of my device (iphone 5c) i want to jump upgrade to iPhone 6, will i have to make a down payment???
View ArticleInternational Call Charges over $1000 - Need Help!!!
I have a bill with International Call Charges over $1000. I need help in resolving this situation. I would like to admit its may fault but i never received a notification via text/email/phone call from...
View ArticleSigning Up
Hi, I tried signing up for my t-mobile and it can't because it said my account is temporarily locked and I have to wait 24 hours. I did wait 24 hours, but it would not sign me up and it said the same...
View Articletmobile accessories eip question
I went to tmobile store a few days ago upgraded my phone and got a few accessories didn't hit the 250 $ mark can I add more accessories to my eip I already have
View ArticleHow do you cancel a T-Zones subscription?
One of the phones on my account is being charged for T-Zones Doodle Jump or something like that every month. How do we cancel the subscription to it? No longer have the phone that it was originally on.
View ArticleJUMP! issue
I want to upgrade to the iPhone 6. I came from Verizon earlier this year during the ETF buyout period. I signed both of my family's lines up for the JUMP! program in anticipation of the iPhone 6 and...
View ArticleClik here to view.
ETF Reimbursement
Just received the ETF Reimburement for my husbands phone line.My line was apparently denied, because I did not port my number over to T-Mobile. We just moved and I thought it was a good idea to get a...
View ArticleBilling Question - Need some T-Mobile Help Please
I recently closed down my T-Mobile account, but within a 2 week span I decided to open it back up. During that time a bill was generated for the balance of the phone that I was making monthly EIP...
View ArticleGov't discount?
Hello. I work for the federal gov't (Dept of the Treasury) and was informed by one of my employees that federal employees are eligible for a gov't discount. I called T-Mobile today to inquire about it...
View Article