Question about Upgrading my phone
Hello, I am not sure if this is the right place to make this thread; if it is not, I apologize. I would like to upgrade my current phone to the iPhone 6 Plus. I currently owe a little over $200 on my...
View ArticleWhere to print refill record
I refilled my prepare account last month. Need a record for reimbursement. But I can not find any place to get the refill record on my.t-mobile.com. Where I can get the record? Thanks.
View ArticleAdvantage Program
I have a flyer from the company I work at and when i added the so called "Advantage Program" it was not 1/10 of what the T-Mobile issued fliyer said. I talked to the company I work at and they said I...
View Article¿Que es California MMITEST?
Me esta apareciendo el programa California MMEST, no se que es, le he dado (auto y manu) y no deja de aparecer, es bastante molesto porque me cierra las aplicaciones. Necesito que me colaboren para...
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Unapproved charges and bill twice what promised 2 months in a row now!!
We are new to T-Mobile and our bill has yet to be what was told to us..not even close. For 2 months now we are being charged for purchases we DID NOT make and our bill is twice what we were told. And...
View ArticleT-Mobile may have ruined my credit rating. Very upset :-(
I've been wishing for a large screen iPhone for the last 3 years, and thus was very eager to order my iPhone 6 Plus today. I've been happy with AT&T since iPhone 1, but was looking forward to...
View ArticleWhy were we charged a $200 Contract Termination Fee for canceling our...
After our 2-year AT&T contract ended, we switched to T-Mobile on 11/19/13. Not only did T-Mobile have better prices for what we needed, we were also drawn to how it didn't require us to make any...
View ArticleETF Reimbursement Denied!
Attempts to receive an ETF reimbursement failed. Was never contacted about this issue until I called in, I didn't even know I was denied until I looked it up myself. T-mobile is very quick to send me...
View ArticleBusiness Connection Activation
Hi, I got my new T-mobile connection with phone delivered on Friday 09/19/14 . It was brought through my company as a corporate connection. The phone is not yet activated. I come to know about the my...
View ArticleWhy is my balance lower than my refill??
Seems I did this payment on the same day: 1) T-Mobile: $ 42.80 2) T-Mobile: $ 74.90But I found it in no balance? , and i have $50 monthly plan, so I should be taken care of for the next 2 months?
View ArticleAccess to call log
I have a prepaid account. How do I get access to my calling log which shows the numbers I have called?
View ArticleHigher bill than discussed over phone with t-mobile tech
Why is my bill that high when I was told it would be smaller
View ArticleETF Reimbursement
Just received the ETF Reimburement for my husbands phone line.My line was apparently denied, because I did not port my number over to T-Mobile. We just moved and I thought it was a good idea to get a...
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Breakdown of bill
Is there anyway to see a breakdown of my bill. I have 2 lines and every bill I get just shows the amount due, but not what it was for. I switched to tmobile on august 4, and also applied to receive my...
View ArticleCancelling my account from abroad
Nobody is answering 150 and I need to cancel my sim-only contract as I've now left the UK. Someone please help me sort out this headache.
View ArticleApps, downloads, and other content purchases FAQs
Find answers to commonly asked questions about apps, downloads, and other purchases. Go to:What are Premium Services?How can I purchase Premium Services?Can I prevent others on my account from...
View ArticleHelp Switching to T-Mobile
I currently have a family plan with AT&T - 4 phones and a tablet. We'd like to switch to T-Mobile and get reimbursed for our early termination fees and trade in our phones. I have a few questions...
View ArticleBilled for one month, only had service 1 DAY
So i get a bill for a full month of service. Here is the catch, i had the number for ONE DAY and used 9 min and sent ONE TEXT. Background, i picked up the SIM on September 18th, and i was billed $61...
View ArticleNo more overages
Learn about how we've abolished overages. At T-Mobile, we no longer charge our customers for going over their allotted talk, text, or data limits for domestic usage. There are some exceptions,...
View ArticleAdvantage Program and Jump
I just joined T-mobile, and have signed up for the Advantage Program. The "benefits" are not clear, at least not to me. Is the Jump program an included benefit? Thanks!
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