Cannot view the bill online
I can't see the bill detail online for about a month. It only show "No Data Available" on the bill summary page on My T-Mobile website.If I click "Print bill (PDF)", it only shows "We’re sorry. We are...
View ArticleT-Mobile Advantage Direct - Verification Issues
Hello,I would like to switch my family over to T-Mobile from Verizon and would like to order through the advantage direct portal. Unfortunately I am unable to properly verify my email address. I...
View ArticlePremium Text Message Refund Program
Learn about the Premium Text Message Refund Program (sometimes referred to as the T-Mobile Premium SMS Refund Program). Qualifications for a refundIf you incurred unauthorized premium text message...
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Only three days and already annoyed. Still processing and charged hidden fee
Only three days(ordered Saturday) and already annoyed. Still processing and charged hidden fee - Talked to someone yesterday on webchat who didn't seem to know anything. Called a representative to ask...
View ArticleWhen does your plan (first day of billing) officially start?
Does it start on the day you activate your phone via sim card? Reason I ask is I would like to take advantage of the free sim card offer from T-Mobile and have this now and activate the Note 4 once it...
View ArticleReally Annoyed Suggestions??
So- I'm trying to "do the right thing". I am one of FIVE lines on an account from a past employee account. The rest of the lines are ditching T-Mobile and letting the account go. ($700+) I have been...
View ArticleETF problems Chat reps no help. Do problems get lost and never taken care of?
After changing over three of my five lines with Verizon and and ordering two phones I never received an RMA to send the old phones in to be repaid for the ETF which two of the lines incurred (one line...
View ArticleQuestion for $3 prepaid plan
If I start the $3 monthly plan at the beginning of the month. Then switch to $2 daily plan in the middle (say 15th) and switch back to monthly plan on next day (16th). Am I going to be charged another...
View ArticleSetting Up Employee Discount
I work for MetroPCS and I recently ported in my employee line to T-Mobile.How do I set up my employee discount?I followed the steps on the advantage program screen, but it says that our company is not...
View ArticlePay as you go and the Nokia 521
Hi. I recently upgraded from a "pay as you go legacy" plan to the new "pay as you go" $3 a month plan. The new pay as you go plan seems to be a much better plan charging only .10 cents a minute instead...
View ArticleInternational Call Charges over $1000 - Need Help!!!
I have a bill with International Call Charges over $1000. I need help in resolving this situation. I would like to admit its may fault but i never received a notification via text/email/phone call from...
View ArticlePay As You Go Changes
Signed in to My TMobile to check things out on my account. It had been a while and I'm seeing lots of surprises. Two questions:How were the changes to Pay As You Go and the Gold Rewards programs...
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Breakdown of bill
Is there anyway to see a breakdown of my bill. I have 2 lines and every bill I get just shows the amount due, but not what it was for. I switched to tmobile on august 4, and also applied to receive my...
View ArticleWhere is my iPhone 6 Plus???????
whats wrong with Tmobile I ordered my iphone 6+ on 12th around 8:30am... And today is 25th and still no text no email... Why am i the only one treating like that? One of my friend he ordered his on...
View ArticleRefund payment?
Hello my problem is I paid one of my accounts with the wrong card is there a way for me to refund that payment back onto my card?
View ArticleBalance of EIP
Hello I have a concern about the EIP balance. im planning on cancelling a line from my account but i would like to know if i have to pay the remaining balance in full or if i can still be making...
View ArticleBogus Water Damage Charge on UNDER WARRANTY Item
Hello: Can someone from TMobile please reply? I sent my LG G-Flex in for repair since it would not charge using any charger except the factory; I tired at least a dozen chargers, including some at the...
View ArticleThe Great Cloud Mystery. AKA Who can actually do something about my pre-order...
So the iPhone 6 Plus becomes available for Pre-order around the 13th and I call a T-mobile rep. she tells me that I should not bother with it and just go to the store and pick one up (T-mobile store)....
View ArticleEmail contact for billing
IS there an email contact for Billing support. I am travelling overseas and cant call customer service.
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