After our 2-year AT&T contract ended, we switched to T-Mobile on 11/19/13. Not only did T-Mobile have better prices for what we needed, we were also drawn to how it didn't require us to make any long-term commitment (no contracts)!
We brought our existing phones from AT&T — all we had to do was buy 2 new SIM cards, for $10/each, I think it was. We made absolutely sure to not get suckered in by any "free phone*" (* when you sign up for a 2-year contract with us) gimmicks so that we would be 100% contract-free from here on out. That was the whole point (a large part of it anyway) of switching to T-Mobile to begin with! T-Mobile's sign-up process was easy and smooth — and it didn't say anything about a 2-year contract, or a 1-year contract, or any length of contract — so we were happy customers and glad to be done with mobile contracts forevermore.
After 7+ months of being happy customers of T-Mobile, we eventually found Ting and decided it would be even better value/fit for us at this time, so we decided to port our numbers there. No hard feelings to T-Mobile; it was just time to work on our budget and cut some expenses, and this was one of the areas we cut. We even made sure we got our numbers ported over before a new billing cycle started in order to avoid needlessly paying for an extra month.
So imagine our surprise when we opened the mail containing our final T-Mobile bill and it had a $100 "Contract Termination Fee" listed under each of our 2 lines! HUH WHAT??! What contract?? We never entered into any contracts — that was kind of the whole point, remember?!
It seems pretty shady and dishonest of T-Mobile to charge us a "Contract Termination Fee" when everything up to this point had led us to believe that we were, in fact, NOT in any contract with T-Mobile and were simply paying for our service month-to-month as long as we should continue to want this service.
T-Mobile, would you please refund these fees on our account?
Thanks,
Tyler