Like many other people in this forum, I have autopay enabled and I receive unwanted billing notifications 2 days before payment, 1 day before payment, and the day of payment. Often, these messsages are sent at 4:30 am or 5:30 am or 6 am, when I am asleep. I have autopay enabled, and I do not need or want these reminders, especially since they wake me up!
We would like these disabled. T-Mobile representatives say that it cannot be disabled, but there needs to be a way to get this disabled. How do we get T-Mobile to listen to its customers who are bothered by this feature? Who can we escalate this issue to? There are quite a few other people who have asked the same question on this forum, so it seems to be a widespread concern.